Business Support Team Leader

2 days ago

Newcastle, New South Wales, Australia Greater Bank Full time

**Role Intro**:
You will manage all Contact Centre administration and maintain effective 1st line AML/CTF monitoring of business accounts and oversight of processes for Greater Bank.

As the Business Support Team Leader, you will be a trusted advisor for the business and will develop and maintain a robust system and approach to the monitoring of new business accounts opened and ongoing AML/CTF compliance obligations and controls around business accounts.

**What are we looking for?**
- Diploma or higher education qualification in a relevant field such as Business and/or Administration (desirable)
- Strong influence and leadership skills
- Demonstrated understanding of AML/CTF as it relates to business entities
- Strong decision making skills and demonstrated ability to make timely and practical decisions in the best interest of customers
- Demonstrated stakeholder management and collaboration skills
- A continuous improvement mindset and be willing to challenge the status quo

**What would be your key responsibilities?**
- Contribute to and implement the Sales, Marketing & Distribution strategic plan and business plan in line with the Greater Bank strategy
- Contribute to the development and implement commercially orientated Contact Centre and Retail Sales practices to ensure continuous improvement and competitive advantage
- Liaise with relevant stakeholders and contribute to the delivery of projects within Sales, Marketing & Distribution
- Take action to identify and act on operational improvements across the business
- Support the Sales, Marketing & Distribution Division with the implementation of OCDD & ECDD and management of timeline
- Keep abreast of changes to legislation, rules, guidance, and regulatory developments with respect to AML/CTF business entities
- Build team and individual capabilities so the teams have the right capability for future growth
- Seek to understand the needs of internal and external customers and takes action to optimise the customer experience
- Handle complex customer problems as required and provide supporting evidence that delivers effective outcomes

**What can you expect from Greater Bank?**
- Award winning Financial Services Organisation
- Genuine focus on your career development with access to internal and external training
- More than just pay, our health and wellbeing program is centred around work-life balance and flexibility
- Opportunity to make a difference in our community
- Work in an environment where people are at the heart of everything we do

**About us**:
We've been helping the people of NSW and South East QLD with their banking needs for over 75 years. At Greater Bank, we are on a journey that is being driven by our people to ensure we remain positioned to support our customers for generations to come. Become part of the team that is helping to transform the way we do banking.

Our next chapter looks to build upon our strong foundations Our customers voted in favour of a merger with Newcastle Permanent creating a regional powerhouse based here in Newcastle and providing an unparalleled opportunity to grow and innovate. Don't delay Join us and be part of our exciting journey.

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