Team Leader

3 days ago

Newcastle, New South Wales, Australia beBeeLeadership Full time $100,000 - $159,999
Job Opportunity

This is an exciting opportunity to contribute to the growth and development of our organisation's Treasury Managed Funds business.

As a Service Manager, you will be responsible for providing strategic guidance, coaching, and coordination for a team of Case Managers and specialists. You will provide expert advice to the team on claims management, legislation, and quality, whilst leading the team in achieving individual and team performance targets.

Key Responsibilities:

  • Supervise the quality management of all claims with the team.
  • Plan, manage and review team performance and customer satisfaction.
  • Identify training needs, assist in facilitating appropriate support and provide coaching/mentoring.
  • Ensure compliance with relevant legal, regulatory, industry and ethical standards.

About the Role

You are a natural leader with solid negotiation and conflict resolution skills, you can build relationships and have exceptional people management expertise. Working in a fast-paced environment you take pride in delivering an exceptional customer experience and can maintain these levels of excellence through times of change, demonstrating resilience.

Requirements:

  • Experience leading a team with a key understanding of workflow management, planning and Workers' Compensation experience and an in-depth knowledge of relevant NSW legislation.
  • Strong customer service and people skills.
  • High degree of organisational skills and time management.
  • An aptitude for analysing information and making strategic decisions.
  • A willingness to travel occasionally as per client requirements.

About Us

We're committed to enabling a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

Our people will be at the centre of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.

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