Operations Manager

6 days ago

Sydney, New South Wales, Australia Staffing Lab Llc Full time

This range is provided by Staffing Lab LLC.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$70,000.00/yr - $90,000.00/yr
Direct message the job poster from Staffing Lab LLC
Position overview
Staffing Lab represents a client that has asked us to assist in identifying a candidate for a Full Time Operations Manager for an opening within their organization.
The company is seeking an experienced and highly organized Operations Manager to oversee day-to-day business operations, drive efficiency, and ensure government contract compliance.
This is a hands-on role for a candidate who thrives in a fast-paced environment, embraces technology, and can bridge multiple departments (Property Management, Inspections, Maintenance, and Accounting).
Key Responsibilities
Government Compliance & Reporting
Oversee FEMA, HUD, and landlord compliance requirements across units.
Manage the daily FEMA report process, ensuring accuracy in inspections, damages, deposits, work orders, and lease compliance.
Systems & Workflow Management
Lead optimization of Microsoft Dynamics 365 for workflow management, case tracking, and reporting.
Utilize Power BI to monitor KPIs, identify bottlenecks, and provide actionable insights.
Identify and implement process automation opportunities to streamline operations.
Oversee transactional AP/AR processes, ensuring timely and accurate vendor invoicing, payment processing, reconciliations, and collections.
Partner with Accounting to ensure government billing and property owner payments are handled with precision.
Process & SOP Development
Develop, refine, and enforce Standard Operating Procedures (SOPs) across all departments.
Ensure consistency, compliance, and accountability in workflows from move-out inspections to clean-make-ready (CMR) processes.
Leadership & Cross-Department Coordination
Manage and mentor 1–2 direct reports, fostering a culture of accountability, efficiency, and collaboration.
Act as a liaison between leadership, contractors, vendors, and internal teams to ensure operational alignment.
Key Performance Indicators (KPIs)
FEMA daily reporting accuracy and timeliness (100% on-time submission).
AP/AR accuracy rate (minimal errors, reconciliations completed monthly).
SLA compliance for inspections, work orders, and CMR completion.
SOP adoption and compliance rates across departments.
Qualifications
5+ years of operations or project management experience, preferably in real estate, government contracting, or property management.
Experience with HUD/FEMA programs or disaster-response housing strongly preferred.
Strong background in AP/AR execution, vendor management, and government billing workflows.
Proficiency with Microsoft Dynamics 365 and Power BI.
Demonstrated ability to develop and implement SOPs and scalable processes.
Excellent organizational and analytical skills with attention to detail.
Strong leadership, communication, and cross-functional coordination abilities.
Bachelor's degree in Business, Operations, or related field preferred.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management, Other, and Administrative
Industries: Real Estate, Government Relations Services, and Construction
Note: Referrals increase your chances of interviewing at Staffing Lab LLC.
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