Guest Services Manager

4 days ago

Melbourne, Victoria, Australia Lancemore Hotel Group Full time

**Access to exclusive benefit program #GetMORE at Lancemore - Enjoy dozens of Benefits from Pet Leave to discounts both within the Lancemore Group, and through a variety of big retailers.**:

- ** Based at the iconic Mansion Hotel in Werribee South**:

- ** Free on-site car parking**

Lancemore Mansion Hotel Werribee Park is currently seeking a dedicated **Guest Services Manager** to join their Front Office Team Whether you're a well seasoned GSM, or someone with a passion for guest services looking to take the next step in their career, we want to hear from you

**About the role**:
With full training and support provided by the hotel's Front Office Manager & General Manager, our Guest Services Manager will have a sound and diverse knowledge of industry operations and will work closely with the Front Office Team at this award-winning hotel. The successful applicant will:

- Be passionate in and knowledgeable about all areas of front office
- Provide the highest level of customer service in a hosted environment
- Responsible for delivering the ultimate guest experience
- Be a customer focused and personable addition to the team
- Have a strong focus on creating an unforgettable experience for all guests
- Be responsible for responding to and managing guest feedback, contributing to an exceptional on-line reputation

**About you**:

- Willing to take ownership of creating the ultimate experience
- Part of a team with outstanding employee engagement
- Exceptional knowledge of a hotel's front office administrative duties - including the administration of reservations, cash handling and reception duties
- Commitment with flexibility to work on a rotating roster
- Proactive and positive focus with a passion for the hotel hospitality industry
- You must have **full, unrestricted rights to work in Australia** - **No** VISA or sponsorship opportunities will be offered for this role.
- Should be reliable and energetic, and want to engage with guests, ensuring every guest experience is unforgettable.

**About Us**:
**Werribee Mansion Hotel & Spa - **Quite literally one of the grandest hotels in Australia, the Lancemore Mansion Hotel Werribee Park is a cosmopolitan haven of tranquility and charm. Set amongst 10 stunning acres of formal English gardens, expect grand architectural details, 91 curated suites, conference and meeting facilities, wedding and event spaces, Joseph's restaurant and bar, a signature L.M. Spa, indoor magnesium pool and gym.

Founded in 1986, **The Lancemore Group** is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.
- Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
- We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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