Visitor Services Manager

2 weeks ago


Melbourne, Victoria, Australia Shrine Of Remembrance Full time

We are committed to excellence in all interactions with up to 700,000 visitors annually; and the Visitor Services Manager (VSM), plays a key role in ensuring the delivery of an exceptional customer service experience. As a key manager in our Visitor Experience team, you will be responsible for the management, planning and delivery of the Shrine's visitor services operations, including front of house, venue management, accessibility, and staffing, as well as planning and delivering a wide range of events. The VSM will also be required to act as a Chief Warden and front-of house duty manager and will be required to work Tuesday to Saturday.

This role is offered on a permanent full-time basis 1.0 FTE. Availability to work Tuesday through to Saturday.

**Why Join Us**:
The Shrine of Remembrance is committed to equality, diversity, and inclusion. We welcome applicants of any: ability, including people with disability; age; cultural background including Aboriginal and/or Torres Strait Islander Australians; gender identity; parental or carer status; race; religion; sex; or sexual orientation.

**How to Apply**:



  • Melbourne, Victoria, Australia Mornington Peninsula Visitor Information Centre Full time

    OverviewWe are looking for Visitor Services Ambassadors to volunteer at our Mornington Peninsula Visitor Information Centre in Dromana. The role of the ambassador is to promote tourism experiences to increase visitor satisfaction, spend, activity and dispersal across the region.The Mornington Peninsula Visitor Information Centre in Dromana is the hub for all...


  • Melbourne, Victoria, Australia Mornington Peninsula Visitor Information Centre Full time

    OverviewWe are looking for Visitor Services Ambassadors to volunteer at our Mornington Peninsula Visitor Information Centre in Dromana. The role of the ambassador is to promote tourism experiences to increase visitor satisfaction, spend, activity and dispersal across the region.The Mornington Peninsula Visitor Information Centre in Dromana is the hub for all...


  • Melbourne, Victoria, Australia Employment Hero Full time

    Key accountabilities1. As the first point of contact with visitors to MAAS, provide services and information regardingthe programs, exhibitions and facilities available to ensure a consistent and first-rateexperience for all.2. Deal with first level enquiries and issues and, where necessary, competently direct visitors toappropriate sources for further or...


  • Melbourne, Victoria, Australia State Library of Victoria Full time $56,834 - $72,985 per year

    Overview Work type: Casual Salary: $56,834 - $72,985 Grade: VPSG2 Occupation: Information Management Location: CBD Reference: VG/SLV/EXP/1860130 At State Library Victoria, we believe that access to information and stories builds knowledge, strengthens community and inspires our future. Our recent redevelopment transformed our services and spaces,...


  • Melbourne, Victoria, Australia State Library Of Victoria Full time

    Seeking 1 to 2 shifts per week on a casual basis?- Willing to work both weekdays and weekends?- Available on 19 June to attend our Group Assessment Day?If you are passionate about customer service, we want to hear from you**About the Opportunity**Visitor Services Officers are the public face for State Library Victoria, providing front line support to library...


  • Melbourne, Victoria, Australia Cherryhill Orchards Full time

    **Bring your passion for customer experience to life**We're on the lookout for a Visitor Operations Manager to join our CherryHill teamIn this exciting role, you'll lead our customer experience operations, ensuring every visitor enjoys a seamless, memorable, and joyful journey from start to finish at our Visitor Centre Locations.If you're someone who loves...


  • Melbourne, Victoria, Australia Mount Alexander Shire Council Full time $68,712 per year

    Applications closing on 22 September 2025, 12:00 PMReference number25-57Job TypePart TimePackageBand 4Part time (0.6 FTE)OngoingBand 4, $68,112 pa (pro-rata) + SuperClosing date: 12pm on Monday 22 September 2025Mount Alexander Shire is known for its local food and wine, for a vibrant arts community and breathtaking natural surrounds.Perfectly located in...


  • Melbourne, Victoria, Australia beBeeCustomerService Full time $112,203 - $125,554

    Job OpportunityThe Visitor Liaison and Security Services Team Lead will be responsible for managing a frontline team that provides exceptional service to diverse visitors in a dynamic community environment.Main Responsibilities:Guide and mentor the team, prioritizing friendliness, professionalism, and cultural sensitivity.Create a welcoming atmosphere where...


  • Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $120,000

    We strive for excellence in all visitor interactions, aiming to welcome 700,000 annual visitors. The Visitor Services Manager is pivotal in delivering exceptional customer service experiences.Key Responsibilities:Manage and plan the delivery of visitor services operations, including front-of-house, venue management, accessibility, and staffing.Plan and...


  • Melbourne, Victoria, Australia beBeeExperience Full time $97,420

    Are you passionate about delivering exceptional visitor experiences?Do you have a talent for managing complex projects and coordinating with stakeholders?We are seeking an experienced Visitor Experience Coordinator to join our team!Job DescriptionThe Twelve Apostles Visitor Experience Centre (VEC) is responsible for providing high-level support across...