Visitor Experience Manager

1 day ago

Melbourne, Victoria, Australia beBeeExperience Full time $97,420

Are you passionate about delivering exceptional visitor experiences?

Do you have a talent for managing complex projects and coordinating with stakeholders?

We are seeking an experienced Visitor Experience Coordinator to join our team

Job Description

The Twelve Apostles Visitor Experience Centre (VEC) is responsible for providing high-level support across secretariat duties, stakeholder liaison, enquiry correspondence, undertaking research and analysis to collate information, project status reporting and assisting in the management of funding agreements and board reporting.

The VEC Coordinator plays an important role in organizing key activities, ensuring the team is tracking towards successful implementation and operational commencement of the Twelve Apostles Visitor Experience Centre.

Key Responsibilities

Project Coordination

  • Track project schedules, milestones, and strategic planning initiatives.
  • Coordinate project governance including meetings, agendas, minutes, and action items.

Stakeholder Liaison

  • Manage internal and external supplier coordination for operational delivery.
  • Act as primary liaison for internal and external stakeholders (government, consultants, suppliers).

Operational Support

  • Facilitate information flow and gather feedback to support operational readiness.
  • Handle confidential information in compliance with Privacy Act requirements.
  • Professionally represent the Authority to all external parties.

Document Control

  • Develop and maintain document control systems for operational approvals, policies, procedures, and contracts.
  • Prepare reports and papers for Board and related Committees.

Risk Management

  • Monitor and escalate project risks and considerations, as required.

Policy Development

  • Support policy and procedure development for VEC operations.

Coordination

  • Coordinate recruitment, training logistics, and system implementation.

Compliance

  • Ensure compliance with OHS, organisational policies, and legislative requirements, including cultural heritage assessments.

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