Visitor Services Ambassador

4 weeks ago

Melbourne, Victoria, Australia Mornington Peninsula Visitor Information Centre Full time
Overview

We are looking for Visitor Services Ambassadors to volunteer at our Mornington Peninsula Visitor Information Centre in Dromana. The role of the ambassador is to promote tourism experiences to increase visitor satisfaction, spend, activity and dispersal across the region.

The Mornington Peninsula Visitor Information Centre in Dromana is the hub for all visitor servicing activities. This Centre is accredited and open 7 days/week, 10am to 4pm, 362 days a year.

Responsibilities
  • Greet visitors and promote the Mornington Peninsula's tourism products and experiences within the region.
  • Assist potential visitors to plan their visit, encouraging exploration across our region and visitation during off-peak times.
  • Respond to incoming phone and online enquiries promptly and informatively.
  • Record and refer accommodation booking enquiries to the Booking Team in a timely and accurate manner.
  • Monitor, record and collate visitor statistics
Qualifications and qualities
  • Experience in customer service or visitor servicing.
  • Ability to collect data
  • Basic computer, phone and internet skills
  • A warm and friendly personality
  • Good interpersonal skills with people from all social and ethnic backgrounds
  • Confidence to work independently within a busy, changing team
  • Ability to commit to 3 hours per week.
Hours and availability

Shift times are 10am-1pm or 1pm-4pm. Currently we are mainly looking for volunteers who are available on weekends but we are interested in hearing from you regardless of your availability.

Compliance

If successful, you will be required to complete mandatory Shire training and checks including a Police and a Working with Children check.

Contact information

For further information please call 03 5950 1579 or email info@tourism.mornpen.vic.gov.au


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