Visitor Services Officer

1 week ago

Melbourne, Victoria, Australia Mount Alexander Shire Council Full time $68,112 - $100,000 per year

Applications closing on 22 September 2025, 12:00 PM

Reference number

25-57

Job Type

Part Time

Package

Band 4

Part time (0.6 FTE)

Ongoing

Band 4, $68,112 pa (pro-rata) + Super

Closing date: 12pm on Monday 22 September 2025

Mount Alexander Shire is known for its local food and wine, for a vibrant arts community and breathtaking natural surrounds.

Perfectly located in Central Victoria, around 30 minutes from Bendigo by car or rail, and with Melbourne only 90 minutes away, you'll enjoy a balanced lifestyle with great services, schools and homes in townships like Castlemaine and Maldon.

The role

Key responsibilities undertaken by the Visitor Services Officer – Maldon include:

  • Coordinate the daily operation of the Maldon Visitor Information Centre.
  • Ensure a high standard of customer service and presentation.
  • Supervise and support volunteer team - including recruitment, training and rostering.
  • Develop collaborative relationships with local tourism businesses and other industry groups.

Our ideal candidate

To be successful in this role you will have:

  • Successful experience working in tourism or a related field.
  • Demonstrated experience working with volunteers.
  • Strong customer service focus.
  • Excellent stakeholder relationship management skills.
  • Availability to work three days per week across a seven day operational week.

Benefits

  • Annual salary increases
  • Flexible working arrangements, including options for part time work and rostered days off
  • Access to Fitness Passport and Employee Assistance Program (EAP) for staff and families
  • Generous leave provisions, including purchased leave options and paid parental leave
  • Cross-skilling and professional development opportunities

Visit the Why work with us page on our website for more benefits.

Contact

If you have any questions or would like to discuss the role, please contact Aileen Walsh, Team Leader Visitor Services, on

How to apply

Visit our website and review the Information for applicants, then apply via our Current Vacancies page.

Please ensure your application includes:

  • A cover letter, telling us why you are the best person for the position
  • A copy of your current resume

Additional information

Mount Alexander Shire Council is committed to providing a safe, inclusive, and respectful workplace. We are an equal opportunity employer and are committed to child safety with zero tolerance for child abuse. We value a diverse workforce and encourage applicants from all cultures, sexual orientations, gender identities and backgrounds.

Applicants can expect that the recruitment process will include interviewing, reference checks and criminal history checks. Some positions will also be required to provide a Working with Children Check, and medical assessments including drug and alcohol testing may be undertaken.

For more information on the recruitment process, please download the Candidate information document from our website.

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