Sales Operations Coordinator

7 days ago

Melbourne, Victoria, Australia Nintex Full time

You want to change how work gets done. We're here to help you make that happen. We improve the way people work through process management and automation. Since the company's founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows - thereby improving how people work.

**About the role**:
Sales Operations Coordinator is a SME in our order fulfilment and license management divisions. This position will be responsible for processing Sales & Renewals orders in a timely & accurate manner, process enforcement and improvement, license, and contract management, and ensuring a positive stakeholder and customer experience. Knowledgeable and efficient within the small team, they will also assist onboarding new Sales Operations team members along with testing and analytics.

**Your contribution will be**:

- Provide support to Sales, Renewals, and other Sales supporting functions with regard to product licensing and Salesforce behaviour
- Processing and closing Sales & Renewal opportunities in line with business dependencies
- Preparing orders for invoicing by Finance
- Responsible for the provisioning of license keys and ensuring that accurate contract & asset records are maintained in Salesforce
- Ensuring the correct level of service entitlements are recorded and issued to customers & partners
- Handling order & licensing customer enquiries and ensuring compliance with licensing policies and procedures
- Work with the licensing team on cases from the queue and facilitate customer's software migrations
- Review and deal structure analysis of non-standard deals by working directly with the Sales organisation and ensuring compliance with established global approval processes
- Governance of record accuracy and data integrity
- Assisting Partners with access to the Nintex Partner Portal
- Enabling Partners & Customers with Portal access and trial extensions
- Ensuring processes are followed and proactively improving when possible
- Assisting 'Sales Operations Manager' with analytics and forecast reporting

**To be successful we think you need**:

- 3+ years' experience in a Sales Operations role
- 3+ years' experience working in a software company
- Understanding of servers and IT infrastructure a plus
- Proficiency and high-level fluency of English required
- Experience in high pace, fast growth environments
- Demonstrated experience in working autonomously and with a team
- Sales background beneficial: understanding of a sales environment and process
- Experience with Salesforce CRM and reporting tools like Excel, Tableau, PowerBI

**How we operate**:
Everyone who works at Nintex follow three core tenets to ensure we operate a highly successful and collaborative business:

- **We deliver on our commitments.** We focus on a few key priorities and ensure we deliver with quality every time..on time.
- **We don't wait. **If we see an issue, we fix it. If we see an opportunity to accelerate our success, we take it.
- **We operate with respect and consideration.** We will move fast and deliver and, we will do it the right way.

At Nintex, we thrive on helping our customers and partners succeed as they leverage the industry's best process management and automation capabilities to digitally transform a wide range of business processes. Every employee that joins Nintex is presented with a massive market opportunity to help improve the way people worldwide work as every organization needs what we provide. We have a highly collaborative culture where we focus on success through team efforts.

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