Assistant, Visitor Experience

Overview Check on the progress of your applicationApply now Job no: 493889Work type: CasualLocation: Melbourne - CBDCategories: Customer ExperienceMultiple casual rolesOctober start date, training provided$26.30 per hour plus 25% casual loading and superannuationGreat location convenient to public transport About the Role You will create remarkable customer experiences at a range of events, from rock concerts to symphony orchestras, First Nations dance performances and Comedy Festival shows.
You will work across our spectacular venues including theatres and the Sidney Myer Music Bowl.For a glimpse into the variety at Arts Centre Melbourne check out our Instagram.Experience not required, but some customer service/hospitality experience will be advantageous.
We have a supportive and responsive training program.You will greet and guide customers, anticipate their needs during events and shows, ensure areas are safe and operationally effective, and serve bar food and beverages at intervals.Hours of work vary, with most events at night and on weekends, particularly Friday and Saturday.To hit the ground running, you will have good availability in your first month to gain momentum working across all our venues.Please note: During this recruitment round, applicants will also be given the opportunity to express interest in an additional casual Gallery Attendant role for the new Australian Museum of Performing Arts, opening in December 2025.
This role will provide information regarding museum and gallery exhibitions, ensure security of the exhibition objects and supervision of the public within the exhibition, exhibition ticket collection, merchandise sales, cloakroom.
Further information to be provided during Assessment Centres/Interviews.
Recruitment Dates Wednesday 17 Sept, Thursday 18 Sept & Friday 19 Sept - Assessment Centre/InterviewYou must be available on these key dates:Tuesday 14 October - Customer Service InductionWednesday 15 October - Customer Service TrainingWednesday 22 October - Sidney Myer Music Bowl Training Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung.
We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.
Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.
We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government's commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.
For a glimpse into working at Arts Centre Melbourne click here.
Benefits Enjoy Team Member BenefitsAs a valued member of our ensemble, you will enjoy:Complimentary ticketsDiscounts at food & beverage outletsGreat location close to public transportDiscounted commuter benefits and onsite parkingAccess to wellbeing activities and learning and development programsFree access to Employee Assistance Programs including support for First Nations team members via I-CARE and support for LGBTQIA+ community and People of Colour.
Application Instructions Apply Now
Please submit your RSA certificate, resume and cover letter by 11:55pm Sunday 14 September 2025.
Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural and linguistic backgrounds, Disabled and Deaf people, sexualities and gender identities, members of the LGBTQIA+ community and people of all ages.We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports.
You can specify in the application form if you require any adjustments or please ask us at any stage.
If you need to contact us about making adjustments during the recruitment process, please send an email to .
Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.
Applications are open to those with full working rights in Australia.
Arts Centre Melbourne is an Equal Employment Opportunity Employer.Advertised: 05 Sep 2025 AUS Eastern Standard TimeApplications close: 14 Sep 2025 AUS Eastern Standard Time