Experience Visitor Experience Champion

6 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $58,539 - $67,658
Visitor Engagement Officer

We are seeking a Visitor Engagement Officer to deliver high-quality service and engagement by welcoming and receiving all visitors to our museum venues.

This includes orienting guests, processing ticket sales, and providing excellent customer service to ensure visitors have a memorable experience.

The primary responsibility of this role is to provide exceptional visitor experiences through positive interactions and effective communication.

  • Key Responsibilities:
  • - Deliver high-quality service and engagement to all visitors
  • - Orient guests and process ticket sales
  • - Provide excellent customer service to ensure visitors have a memorable experience
  • - Positively resolve visitor issues and complaints within Museum guidelines and procedures
  • - Competently operate a computerised ticketing and booking system and receive admissions and other charges accurately
  • - Assist Public Programs staff in the delivery of programs and activations
  • - Provide tours and presentations to visitors and VIP groups

Requirements:

  • Essential:
  • - Previous experience in a visitor-facing role is highly valued but not essential
  • - Competency with computers and point-of-sale equipment
  • - Availability to work some evenings when Museum activities focus on something outside of the normal Museum experience
  • - Ability to work as an effective team member within a diverse organisation
  • Desirable:
  • - Strong communication and interpersonal skills
  • - Ability to work independently and as part of a team

What We Offer:

  • Irregular Part-time position at 20 hours per week
  • Competitive salary rate
  • Ongoing opportunity for professional development

About Us:

We are a leading public museum organisation committed to delivering high-quality exhibitions, programs, and services to our visitors. We value diversity and inclusion and are an equal opportunities employer.

How to Apply:

To apply, please submit your resume and a written response addressing the Key Selection Criteria as outlined in our Role Statement.

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