Workforce Planner

1 week ago

Brisbane, Queensland, Australia National Professional Solutions Full time

**Workforce Planner - Rostering | National Networks Plus (NNP)**

**Location**:Aspley Haymarket** |** Full-Time **|**Monday to Friday

Are you a master of logistics with a passion for connecting people to meaningful work? National Networks Plus (NNP), a trusted not-for-profit staffing agency in aged care, Home Care, and Community services, is looking for a Workforce Planner - Rostering to join our dynamic scheduling team.

If you're someone who communicates clearly and loves a fast-paced environment where every shift filled matters — we want to hear from you.

**About the Role**

As a Workforce Planner - Rostering, you will be the frontline contact for clients and staff, ensuring shifts are filled efficiently and effectively.

You'll play a key role in supporting NNP's service delivery by creating well-coordinated rosters, responding to urgent client needs, and providing a positive experience for both clients and staff.

This role suits someone who thrives on problem-solving and enjoys building meaningful relationships with both clients and team members.

**Key Responsibilities**
- Act as the main point of contact for client roster and staffing requests.
- Coordinate rosters for Community (Disability & Youth), Aged Care, and Home Care services using best practice staffing strategies.
- Respond swiftly to last-minute changes, cancellations, and emergency staffing needs.
- Maintain a professional and courteous approach in all interactions to build strong, ongoing relationships.
- Collaborate with internal teams to ensure alignment of recruitment and rostering priorities.
- Complete handovers, maintain accurate documentation, and escalate any concerns as required.
- Contribute to WHS compliance and continuous improvement of rostering processes.
- Take a proactive approach to staff engagement by offering shift opportunities respectfully and equitably.

**What You Bring to the Role**
- Strong interpersonal and communication skills — phone and written.
- High attention to detail and the ability to multitask under time pressure.
- A client-first mindset and passion for delivering great service.
- Organised, solution-focused, and reliable in managing competing priorities.
- Ability to remain calm and proactive in a fast-paced, ever-changing environment.

**Desirable Qualifications & Experience**
- Experience working in an agency or health/community services environment.
- Understanding of rostering principles and workforce KPIs.
- Previous experience in rostering, scheduling, or workforce coordination.

**What NNP Offers You**
- Not-for-Profit salary packaging - take home more with tax-free benefits
(We're proud to be the only agency of our kind in Australia offering this.)
- Monday to Friday hours - enjoy your weekends
- Free On-site parking
- Allocated Day Off (ADO) each month
- Day off on your birthday
- Friendly, supportive, close-knit team culture
- Ongoing training and development in a meaningful sector

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