Quality Analyst

Friendly, supportive and knowledgeable national team
- Safety as a priority

**Imagine your future with us**
At ALS, we encourage you to dream big.

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world's most complex problems for a safer, healthier world.

**The day to day**
ALS Geochemistry is seeking a **Quality Analyst** to join the national Quality team. You will be tasked with investigating and managing quality matters pertinent to our clients.

This **Full-Time** position manages client incidents through internal investigations with various laboratory stakeholders and provides clear and scientifically accurate communication with the client on quality matters.

Based in **Malaga**, you will report to the Regional Quality Manager, Australasia.

**The day to day**
Responsibilities include but are not limited to:

- Communicate with the client upon receipt of a query and maintain timely correspondence until the query is resolved
- Lead the internal investigation process in conjunction with various stakeholders in the laboratory, providing direction for laboratory personnel
- Ensure the investigation proceeds promptly within the laboratory and regular feedback is provided to the client
- Communicate with clients on the outcome of investigations, including assessing and reporting re-assays
- Assemble summary reports in various formats (excel, word, pdf etc.) for both internal (laboratory) and external purposes (client)
- Be an active member of national and global QA/QC groups by participating and contributing to peer groups
- Be active in local, national, and global auditing teams
- Other QA/QC duties as assigned by the Regional Quality Manager

**The Essentials**
- Related tertiary qualification
- Demonstrated experience in an analytical laboratory (Geochemistry preferred, but other streams are also acceptable)
- Ability to effectively handle escalations and time-critical issue
- Excellent computer skills, including MS suite
- Excellent command of the English language, both verbal and written
- Good judgement of interaction with external parties (clients)
- Knowledge and experience with basic statistics
- Ability to systematically analyze information and identify possible causes and consequences
- Strong interpersonal and organizational abilities
- Demonstrated judgement, creativity, integrity, and ability to problem solve

**Working at ALS**
Our people drive our success at ALS.

We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.

At ALS, you'll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our benefits include:

- Discounts with Bupa, HCF, Hertz, HSBC, Virgin Australia
- Opportunity to salary sacrifice car costs with Autopia
- Corporate superannuation benefits with Australian Retirement Trust
- Online learning system with extensive modules of choice
- Employee Assistance Program providing counselling, support and coaching
- Friendly working environment with accessible management
- Influenza Vaccinations

**Everyone matters**

**About ALS**
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

**Eligibility**
To be eligible to work at ALS you must be an Australian Citizen, Permanent Resident or either hold or be able to obtain, a valid working visa.

**How to apply