Quality Analyst

1 day ago

Perth, Western Australia Australian Laboratory Services Full time

Safety as a priority
- Great friendly team

ALS is using the power of testing to solve complex challenges. With a passion for science, we serve clients with data-driven insights for a safer and healthier world.

**The Role**
The Geochemistry Division in Perth - WA is seeking a
**Quality Analyst** to become part of the national QA/QC team which is tasked with data quality matters pertinent to our clients.

This position is responsible for managing client incidents in terms of internal investigation with various laboratory stakeholders and related communication with the client. Client incident management will be managed for all laboratories within the Australasia region.

This role will report to Regional Quality Manager, Australasia.

Responsibilities include but are not limited to:

- Communicate with the client upon receipt of a client query and maintain timely correspondence until the query is resolved.
- Lead the internal investigation process in conjunction with various stakeholders in the laboratory.
- Ensure the investigation proceeds in a timely manner within the laboratory and regular feedback is provided to the client.
- Communicate with clients on outcome of investigations.
- Assemble summary reports in various formats (excel, word, pdf etc.) for both internal (laboratory) and external purposes (client).
- Present client incident management information in specific laboratory gatherings.
- Be an active member of national and global QA/QC group by participating and contributing to peer groups.
- Be an active member of local, national, and global auditing team.
- Other QA/QC duties as assigned by the Regional Quality Manager.

**The Day to Day**
To be successful, you will preferably possess skills, abilities, and qualifications as per below:

- Ability to effectively handle escalations and time critical issues.
- Excellent computer skills including MS Excel and MS Word.
- Excellent command of the English language, both verbal and written.
- Good judgement of interaction with external parties (clients).
- Knowledge and experience with basic statistics.
- Ability to systematically analyse information and identify possible causes and consequences.
- Strong interpersonal and organizational abilities.
- Demonstrated judgement, creativity, integrity, and ability to problem solve.

**The Essentials**
- Related tertiary qualification.
- Demonstrated experience in an analytical laboratory (Geochemistry preferred but other streams are also acceptable).

**The Benefits**
At ALS we believe that the people we employ are what makes ALS the great company it is today. We offer many benefits to staff, including and not limited to:

- Health fund discounts with Bupa & HCF.
- Opportunity to salary sacrifice car costs with Autopia.
- Corporate superannuation benefits with Australian Retirement Trust
- Online learning system with extensive modules of choice.
- Friendly working environment with accessible management.
- Virgin Australia, Hertz, Microsoft and HCBC discounts.
- Influenza Vaccinations and EAP.

We actively support a diverse workforce and encourage Aboriginal and Torres Strait Islander people to apply.

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