Advanced Quality Analyst

2 weeks ago

Perth, Western Australia beBeeQuality Full time $96,000 - $121,000

Improve the quality of customer interactions by leveraging advanced analytics and automation technologies. This role involves analyzing speech data to identify trends and implementing initiatives to enhance performance.

About the Role

As a member of our enablement services team, you will play a key part in driving business objectives through high-quality analysis and automation support.

Key responsibilities include:

  • Analyzing speech data to identify areas for improvement;
  • Implementing change management principles to deliver continuous quality initiatives;
  • Working closely with operational teams to ensure seamless integration of analytics and QA automation;
  • Providing training and support to team members on the use of advanced analytics tools.

Skills and Qualifications

We are seeking a skilled quality analyst with:

  • Experience in identifying, analyzing, and reporting on organizational data to provide tailored solutions;
  • Relevant experience in deploying change management principles to drive quality initiatives;
  • Highly developed operational understanding of contact centers and customer service departments;
  • Excellent written and verbal communication skills to present insights to technical and non-technical audiences;
  • Excellent problem-solving skills with attention to detail;
  • Degree-level qualification in relevant discipline; Data Analytics would be highly regarded.

What You Can Expect

This is a permanent role based in Balcatta with real flexibility and work-life balance. You will have the opportunity to work collaboratively with an experienced team across the business.

Our commitment to diversity and inclusion:

We strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work. We believe in fostering a culture of inclusivity and embracing differences to drive innovation and success.

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