Mrt Administration Officer

Specific Accountabilities

Depending on the focus of the role of the MRT Administration Officer in a business unit/site, both or only one of the specific accountabilities areas will be relevant.

Product Related
- Receives, processes and verifies component/module/accessory induction information and/or customer orders for purchases using company systems and customer purchase orders to verify the accuracy of information/orders.
- Raise and Manage purchase orders to invoice closure.
- Ensures customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members for the BU/site.
- Prepares, generates and distributes reports, order acknowledgments, estimates and invoices as required. Compare engineering reports with estimates and invoices, identifying potential cost overruns as they occur.
- Initiates the required action for response to customer service requests for workscope/order changes, including the maintenance of order information files, and communicates changes to the appropriate personnel. Provides a close liaison role with service engineers, operations, logistics and materials.
- Ensure high levels of communication exist to all internal customers so planning efforts are maximised and to ensure all efforts are made to explore any avenues in delivering parts on time.
- Continually update purchase order delivery dates and pricing changes to ensure the system us up to date with the latest information.
- Liaise with manufacturers and distributors on the availability of parts, current status, expected delivery dates, pricing, etc.
- Manages documents as per company, customer, and regulatory standards and process. Assures required information is entered into the appropriate computer system (internal and external). Performs assigned system maintenance to various electronic files.

Service Related
- Projects a positive image in representing the corporation to clients and the community; hosts and coordinates customer visits as needed.
- Cultivates customer loyalty through a commitment to customer satisfaction.
- Supports preparation of proposals, quotes and presentations.
- Manages personal workload and time, adapting to change and adjusting to changing demands of the workplace.
- Receives, evaluates and answers customer, internal organization or sales force inquiries regarding a variety of order-related or service issues. Assists with the settlement of customer complaints.

General
- Responsible for observing and reporting any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies.
- Carries out additional projects as assigned.

Minimum Educational/Academic Requirements
- The typical minimum level of education to perform this job competently is equivalent to high school completion or equivalent to high school completion with specialized training.

Required Skills/Experience
- Communicates effectively with customers (both internal and external), demonstrating effective use of written, verbal, non-verbal, and active listening skills, employing relevant knowledge, skills, and judgment to achieve organizational goals.
- Strong planning, organizational, analytical, decision making and problem solving skills.
- Strong interpersonal and teamwork skills that include demonstrated experience with negotiation, conflict resolution and customer service.
- Experience working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices.
- A commitment to professional practice and continuous professional improvement.
- Working knowledge of company instructions and export compliance.
- Thorough knowledge of production management, inventory purchasing and sales/marketing computer information systems.
- Working knowledge of PC's in the current company operating system environment including the use of Microsoft Office productivity software with the ability to adapt to changes in technology (both hardware and software).
- Knowledge of products/engines/propellers/accessories in respective business unit/site and technical skills appropriate to role.

**About Us**

StandardAero is owned by The Carlyle Group (NASDAQ: CG), a global investment firm with deep industry expertise that deploys private capital across four business segments: Corporate Private Equity, Real Assets, Global Credit and Investment Solutions.

**Raising the Standard of Excellence since 1911**

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

**Inclusivity Is Our Standard**

StandardAero offers equal employment opportunities for all