Client Services Coordinator

3 days ago

Melbourne, Victoria, Australia Apm Full time

Forget everything you know and expect about working in an office-based customer service team. This is a customer service environment where you're encouraged to use your brain. We don't focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients.

Join a team of Client Services Coordinators in a workplace where you can thrive while providing support to our New Zealand customers and clients at APM Workcare. Support our New Zealand health professionals, clinicians, and key stakeholders to deliver rehabilitation services nationwide for a range of clients from all walks of life to achieve great client outcomes.

**Working as part of this team you'll**:
Schedule appointments nationwide across multiple contracts using cutting edge technology

Coordinate referrals for health assessments and rehabilitation services from our customers and liaise with our clinical teams

Respond and proactively manage general queries from customers, clients and other APM team members

Use empathy and communication skills to be of calm, helpful service to people in their time of need

Your weekends, are yours

This is a full-time role, working across a rotating roster from Monday to Friday in South Melbourne, with hours between 8am and 6pm. We can work with you to plan hours that suit your needs.

What we're looking for

Contact centre experience is not required. In fact, we find that experience in other types of work like retail, sales, hospitality, and corporate roles develops skills and life experience that is highly suited to this role. To be successful, you should bring:
Passion for delivering high standards of customer service

Attention to detail and computer literate

Competent in administrative tasks

Ability to work in at pace, manage your time well and think outside-the box

Be reward for your success

By Joining a Global human services organisation that has a growth mindset, you will have access to:
Ability to purchase additional leave

Flexible working arrangements and working from home options

Salary packaging

Discounted private health insurance

Novated vehicle leasing

Commitment and support to your individualised personal development

Employee Assistance Program, support when you need it

About APM Group

We're a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there's an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

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