Digital Product Designer

**Who are we?**
At Fantastic Furniture, we're all about making life fantastic for our team and customers.

Our success is driven by our people; an incredibly talented team across multiple disciplines (both in-store and behind the scenes) with an unwavering passion for helping our customers create a home they love. We are learners, collaborators and changemakers. We prioritise personal growth to enhance our collective capability and see our business flourish. We value unique perspectives, and actively work together to achieve better results. Most importantly, we create and inspire continual transformation, because our future depends on it.

We are seeking a passionate **Digital Product Designer** to join our lean and agile Digital team. You will focus on creating customer centric, user-friendly interfaces for the Fantastic website. As part of your role, you will conduct user research, map out customer journeys, and iterate on designs based on feedback to continuously improve our ecommerce experiences.

**About Your New Role**
Collaborating closely with cross-functional teams and third-party agencies, you will leverage data-driven insights to inform design decisions and contribute to the evolution of our design system. You will actively participate in the scrum team, including daily stand-ups and design showcases, to ensure seamless integration of design and development efforts.

Your work will focus on the success of the Digital product roadmap, aligning with business objectives under the guidance of the eCommerce Manager. Ensuring that our design solutions meet both user needs and technical constraints, writing clear business requirements to guide the development team.

**Your Key Responsibilities**
- **Create meaningful customer experiences**
Design intuitive and visually appealing web interfaces that reflect our brand and delight users
Conduct UX research, map customer journeys, validate designs with testing, to uncover insights and user needs

Collaborate with the eCommerce Manager to ensure every touchpoint is strategically aligned
- **Use data to drive design**
Leverage tools like Google Analytics to inform decisions and guide prioritisation
Stay ahead of design trends and emerging tools to keep us at the cutting edge
Partner with CRO agencies and third parties to leverage functionality and design, to develop and refine onsite experiences
Translate business goals into clear design requirements and traceable outcomes
- **Collaborate to deliver**
Work cross-functionally with developers, product owners, and marketers to bring designs to life
Contribute actively to the Scrum team-join stand-ups, lead design showcases, and knowledge-share
Ensure that the product roadmap is delivered smoothly and effectively
- **Maintain high design standards**
Develop wireframes, prototypes, and design documentation
Write clear and actionable requirements for developers
Support QA processes and participate in design reviews
Help maintain and evolve our scalable design system

**What We're Looking For**:
Essential
- 2+ years' experience in a similar digital or ecommerce design role
- Strong Figma skills and experience creating wireframes/prototypes
- Experience writing clear business and design requirements
- Excellent communication, collaboration, and problem-solving skills
- Agile/Scrum environment experience

Desirable
- Understanding of HTML/CSS for smoother dev handovers
- Experience with A/B testing, CRO tools, and behavioural analytics
- A knack for conducting user research and usability testing
- Familiarity with accessibility standards
- Experience collaborating with third-party agencies Knowledge of conversion optimisation strategies
- ** Why it's fantastic to join us**
- **Learn and Grow**We believe in continuous learning and this role will provide you with exposure to all matters of buying, where you will have the opportunity to gain hands-on experience and growth with mentoring from the National VM Manager and the broader team. You'll gain valuable skills along with excellent development opportunities that will benefit you throughout your career
- **Welcoming teams**: We work together to make a positive difference in our customer's lives at home. You'll be part of an inclusive, fun and supportive team culture.
- **Stay safe and healthy**: Your well-being matters to us. We offer a range of health and wellness programs to help you stay at your best, both physically and mentally, including discounts on health insurances.
- **Our products in your home**: Enjoy exclusive discounts on our Fantastic Furniture products. We believe in sharing the perks with our team and making your home even more fabulous.
- **Blend work and life**: We work with our teams to make sure we can both support them, as well as offer the opportunity to stay connected to their teams.
- **Building Careers**: We're committed to your growth. Career opportunities can lead you into leadership roles or you can build your skills across departments.