Digital Product Designer

We are EY / Future Friendly — a strategic product design & innovation team that improves lives through the design and development of everyday services.

Our unique combination of strategic design and product development allows us to define new propositions, and design, build and launch new services.

We work across Government, Finance, Insurance, Education, Energy and Health to tackle a wide range of problems, and create real impact. See some of our work.

We were awarded the Design team of the Year at the 2023 Good Design Awards, and we have won over 40 awards in the last 4 years.

**Product Design at EY / Future Friendly**

We believe that important ideas deserve more than just attention; they deserve great design to drive meaningful change.

Product design at EY / Future Friendly covers the full spectrum — from defining new propositions to designing and launching digital products. Everything is tested with real people, and launched to market.

Product designers lead two parts of our process.

**The rapid prototyping and validation of new propositions.**

We don't conduct focus groups or endless user research. The quickest way to learn is by making, so we create tangible, high-fidelity prototypes to build evidence in new propositions.

The creation of production-ready designs.

Defining propositions isn't enough. To make real change, we need to put things live. Quickly. We don't create high-maintenance complex design systems. Instead we work closely with developers to design, build, and launch new products.

**Requirements**:
**The role day-to-day**

As a digital product designer, you will work in a small, multidisciplinary team
(product management, strategy, design, & development) to;
- Understand customer and business problems to inform the design of new digital products.
- Collaborate with internal and external teams to co-design potential solutions.
- Work alongside strategists to identify underlying assumptions, and design experiments to validate them.
- Make potential opportunities tangible with rapid prototypes — then test them with real customers.
- Synthesise key insights from testing, communicate them to stakeholders, use them to inform decisions, and iterate designs.
- Create polished, production-ready designs of new digital products and work alongside developers to bring them to life. Present your work. Shape presentations to communicate the strategic product direction, and the why behind design decisions.

**Skills**

You'll need
- Rapid prototyping — able to quickly translate ideas into tangible prototypes.
- UX design — a strong understanding of common UX patterns, and how they should be applied in practice.
- Visual design — The drive to create beautiful, polished work — because great experiences come down to the details.
- Interaction design — go beyond static mock-ups and craft polished interactive prototypes.
- Information architecture — able to make sense of complex sets of information, and structure it in a logical way.
- Written and verbal communication — able to clearly communicate concepts simply, both in designs and prototypes, as well as client presentations
- Visual communication — able to simplify and clearly communicate complex concepts visually.

**A bit about you**
- You're comfortable starting in uncertainty, and hit the tools to make sense of the problem.
- You embrace experimentation, and are comfortable making mistakes along the way.
- You're willing to sweat the small details — because any idea worth doing is worth doing well. You welcome collaboration with the broader design team to push the work to be the best it can be.
- **Software & tools**

You'll be comfortable working with a modern product design toolset.

Our essential, day-to-day tools are;
- Figma — for rapid prototyping and day-to-day design work Figma Slides / equivalent. — For presentations and other things that aren't product design.

We also use;
- Other prototyping and interaction design tools (Framer, proto.io, etc) — for creating higher-fidelity prototypes
- AI tools — for rapid iteration and experimentation
- Web tech/tools (HTML, CSS, JS) — for building data-driven prototypes
- Motion graphics/video tools (After Effects, Premier) — for creating motion mockups & vision videos.

**Benefits**

Our goal is to create a place where you can do the best work of your career every day. A sustainable and supporting workplace dedicated to the well-being, quality of life, and inclusivity of the team.

Some of our perks;
Parent-friendly workplace — we know what it's like to work and raise kids. In addition to parental leave for carers and partners, we can work around family commitments.
- Flexible working — While we love to work in person, we balance being together and working from home. Our flexible working policy is designed to support true work-life balance, whilst ensuring we can still make an impact.