Residential Customer Service Team Manager

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Residential Customer Service Team Manager
Apply locations Burswood time type Full time posted on Posted 5 Days Ago job requisition id JR We're offering a fantastic permanent, full-time opportunity for a motivated and people-focused leader to join us as a Residential Customer Service Team Manager at our Burswood office.
In this role, you'll be part of the site's leadership team - working collaboratively to support our on-site team, foster a positive and high-performing culture, and contribute to the continued success of our operations.
If you have experience leading teams, driving performance, and enjoy helping others grow and succeed, this could be the ideal next step in your leadership journey.
At Aussie Broadband we believe
difference
is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud
Equal Opportunity Employer
, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We are proud to be a
B Corp Certified company
, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community
through our Pledge 1% commitment , sponsorship programs and our paid staff community service leave offering.
But don't just take our word for it –
We have been named one of the top employers in Australia by
HRD magazine
.
The good stuff
26 weeks paid parental leave
for both
primary and secondary caregivers
(in addition to any government-paid leave)
Discounted internet
up to the value of $109 per month
20% off
our Mobile services
Day to day benefits
like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
Celebrating you
With monthly rewards and recognition
Internal training
and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing
Aussie merch
Fitness Passport
for access to multiple gyms and pools across Australia
Let's talk about you
To be successful in this role you will possess:
Experience in the telco industry is helpful, but we value transferable skills just as much
Clear and approachable communication
Effective leadership abilities
Familiarity with customer service principles
Proficient computer skills
Skilled in negotiation and innovative thinking
Able to work both independently and within a team
How will you support our "Why?"
Lead, develop, and coach your team for improved performance and succession planning
Supervise a medium to large team, collaborating with team leaders to meet organisational needs
Manage team performance, working closely with staff to achieve targets
Plan resource requirements within your team
Contribute to enhancing regular procedures and support systems
Follow Aussie Broadband's policy to escalate customer complaints
Coordinate daily operations with Team Leaders & Aussie Experts, including scheduling and managing leave approvals
Ready to join?
Hit the
apply button
to submit your application
and our fantastic team will be in touch
Even if you feel you don't meet all the requirements, we'd still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at
Just a heads up, we can't take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out
Why work here?
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
Get In Touch
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
About Us
Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.
The company's main focus is nbn (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.
As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.
The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.
With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.
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