Residential Customer Experience Manager

1 week ago


Australia beBeeCustomer Full time $90,000 - $120,000

Job Title: Residential Customer Service Team Manager

We are seeking a motivated and people-focused leader to join our team as a customer service manager. As part of our leadership team, you will work collaboratively to support our on-site team, foster a positive and high-performing culture, and contribute to the continued success of our operations.

About the Role:

  • Lead and develop your team for improved performance and succession planning
  • Supervise a medium to large team, collaborating with team leaders to meet organisational needs
  • Manage team performance, working closely with staff to achieve targets
  • Plan resource requirements within your team
  • Contribute to enhancing regular procedures and support systems
  • Escalate customer complaints according to policy
  • Coordinate daily operations with team leaders, including scheduling and managing leave approvals

What We Offer:

  • 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
  • Discounted internet services
  • 20% off mobile services
  • Flexible working arrangements, employee assistance program, discounts with big names and monthly rewards
  • Celebrating employees with recognition and internal training resources
  • Yearly allowance for Australian merchandise and fitness passports

Requirements:

  • Experience in the telco industry is helpful but transferable skills are valued
  • Clear communication and effective leadership abilities
  • Familiarity with customer service principles and proficient computer skills
  • Negotiation and innovative thinking skills and ability to work independently and within a team

Why Work With Us?

  • We care about our community through sponsorship programs and paid staff community service leave
  • Named one of the top employers in Australia
  • B Corp Certified company maintaining social and environmental standards

Ready to Take On This Opportunity?

Our fantastic team will be in touch after reviewing your application.


  • Residential Manager

    6 days ago


    Australia Catholic Healthcare Full time

    Company DescriptionCatholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services and retirement living across NSW and SE QLD. Located in Hamlyn Terrace is our 60 bed **Our Lady of Loreto Gardens Residential Aged Care home.** Our current manager has taken up a new opportunity so we are on the lookout for a...


  • Australia Aussie Broadband Limited Full time

    Residential Customer Service Team Manager page is loadedResidential Customer Service Team ManagerApply locations Burswood time type Full time posted on Posted 5 Days Ago job requisition id JR We're offering a fantastic permanent, full-time opportunity for a motivated and people-focused leader to join us as a Residential Customer Service Team Manager at our...

  • Residential Manager

    2 weeks ago


    Australia Catholic Healthcare Full time

    Company Description- ** MacKillop House (104 beds) - Norwest location**:- ** Leading Aged Care provider offering job security in a growth industry**:- ** Enjoy the benefits of a not-for-profit organisation including tax free salary packaging**:- ** 7** **additional leave days per year**Deliver excellence in Aged Care and motivate a diverse team to deliver...

  • Residential Manager

    2 weeks ago


    Australia Southern Cross Care Qld Full time

    Competitive remuneration with benefit of Not for Profit salary sacrifice option- Great team working together to make a difference- Supportive company with great culture**Southern Cross Care Qld is looking for YOU to join our SCCQ family in the full time role of the Residential Manager at our Stretton Gardens Residential Aged Care Home in Drewvale.****A...


  • Australia beBeeProperty Full time $65,000 - $80,000

    We are seeking a Property Manager to oversee our residential portfolio. Key Responsibilities:Manage residential properties.Liaise with tenants and landlords on arrears.Conduct routine inspections and detailed condition reports for ingoing and outgoing.Oversee marketing strategies for the rental portfolio.Manage termination notices and represent the company...


  • Australia beBeeProperty Full time $56,074 - $90,000

    Residential Property Manager OpportunitySeeking a dedicated and results-driven Residential Property Manager to oversee a portfolio of residential properties.Job Summary:As a key member of our team, you will be responsible for managing a diverse range of residential properties, including coordinating property inspections, maintaining accurate records, and...


  • Australia beBeeHousing Full time $60,000 - $80,000

    Make a meaningful impact in safe and welcoming housing environments.">Maintain quality residential properties with resident interaction and diverse responsibilities.">The Role">Perform general handyperson tasks, including minor repairs and upkeep.">Daily cleaning to maintain neat and hygienic residential areas.">Support preventative maintenance programs and...


  • Australia Barings Full time

    At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.We thank...


  • Australia Ppg Full time

    As an **Account Manager**in our** Residential team**, you will report to the Residential Sales Manager and the role will be based on the Gold Coast.You will improve the profitability of your territory by developing and fostering new and existing partnerships. You will drive the growth of key customers and new business opportunities to achieve profit and...


  • Australia City Of Burnside Full time

    Applications closing on 11 March 2025, 09:00 AMReference Number06/25Job TypeFull TimePosition Description- Customer-Experience-Representative-PDThe City of Burnside is one of Adelaide's most attractive and historic residential areas. It is well known for its tree-lined streets, period architecture, plentiful reserves and gardens within a 30 km2 area. Located...