Residential Services Manager

**Residential Services Manager**:

- **Broughton Hall, Camberwell**:

- **Permanent, Full-time**

**What you do matters**
- Are you looking for a job that truly makes a difference in the lives of others? Join Benetas and be a part of our mission to help older Victorians live their best lives.
- We're looking for a **Residential Services Manager** for our residential home in Broughton Hall, Camberwell. You will lead care teams and provide expert clinical care and guidance. Broughton Hall is a 65 bed Boutique home in Camberwell with recently refurbished wings providing beautiful accommodation.
- As an experienced **Residential Services Manager**, you will be responsible for the complete oversight of our residence and deliver high quality leadership and care to our clients. Your management and communication expertise will provide direction, guidance and support to your team.
- Reporting to the Regional Business Manager, your primary drivers of success include both strategic and operational leadership and an ability to engage and motivate others to deliver the best standard of care.

**A typical day will have you**:

- Managing and leading a diverse team of employees and volunteers to provide an exemplary level of care and service to our residents
- Responding quickly and effectively to issues including Human Resource, client complaints and serious incidents
- Facilitating the implementation and effective use of quality and risk management information systems
- Ensuring employees are aware of their responsibilities around incident management and reporting, including compulsory reporting obligations
- Maintaining financial performance targets including occupancy levels, ACFI management and budget outcomes
- Implementing relevant legislative and policy changes and maintain appropriate aged care standards
- Fostering and developing effective relationships with residents, their families, staff and volunteers in support of the client goals of care

**We're looking for someone with**:

- Significant management experience in an aged or health care setting
- Experience working within the Aged Care legislative framework, including Compulsory Reporting requirements and the Aged Care Complaints Scheme or similar
- Experience working with the Aged Care Quality Standards and Accreditation Frameworks and requirements or similar
- Knowledge of the Aged Care Funding Instrument (ACFI), including its impact on business outcomes and a sound understanding of Occupational Health and Safety regulations
- A passion for providing high quality service and continuous improvement to achieve results
- Current registration as a Registered (Division 1) Nurse with AHPRA (highly regarded but not essential)
- Specialist knowledge or postgraduate qualifications in health management, business administration or similar (desirable)

**Why work with us?**
- Permanent, full time
- Not-for-profit salary packaging for $15,800 per year for general bills and expenses, plus an additional $2,500 for meals and entertainment - offering you more take home pay with less tax
- Novated leasing options in salary packaging
- A proven history of internal career progression and opportunities for you to move within Benetas so your story with us continues
- Paid training hours to build your skills

**Interested in applying**:
**What do we do? We care - in a big way**
- We make a difference - We have been caring for older Victorians for over 70 years, providing a safe and supportive services that cater for all.
- Benetas is a leading not-for-profit organisation dedicated to actively working with older Victorians, their friends and carers through a range of residential aged care, primary care and in-home services - all across Victoria. By working with our values in mind - Respect, Responsibility, Community, and Spirit, we are able to care for and celebrate every client and resident for being the incredible individual that they are. Not only do we celebrate our residents, but we celebrate each other.

**Have meaningful career with Benetas where the work that you do will really matter. Should you apply? It is a yes from us