Community Associate

Brand new venue in one of Sydney's most prestigious areas, Martin Place.
- Great Place to Work certified organisation.
- Comprehensive wellness and lifestyle programme.

**Hub Australia** provides premium workspaces, business networks, and services across multiple locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 100 staff and 3500 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there's a perfect place for you to grow with us.

**Our newest venture? A premium clubhouse in the heart of Sydney's CBD, Hub Martin Place.**

Welcome to a workspace where sophistication meets functionality, where tenants transform into valued guests. Here, they are privy to a suite of services, including world-class concierge, deluxe business centres, tailor-made workspaces, and an opulent wellness programme. As we prepare to unveil this exciting new venture, we are seeking an exceptional Community Associate to join our team to curate a seamless, truly remarkable customer experience across all touchpoints from arrival to departure, while maintaining a positive and dynamic team environment.

The role requires someone with a true passion for building and maintaining professional connections. Perfect for someone who thrives in a fast-paced environment and possesses proven abilities in multitasking. If you're passionate about service and keen to bring your unique flair to an innovative workspace, we want to hear from you

**What your day to day will look like**:
**_Seamless Synergy_**
- You'll play an essential role within the clubhouse operations team, setting a high standard of service for our clubhouse guests. Being the key point of contact for our flexible workspace, you will embody Hub's ethos in every interaction.
- You'll work synergistically with the Clubhouse Manager, ensuring crystal clear transparency across all daily operations.
- You'll conduct regular member check-ins, managing renewals and retention. You will do all you can to obtain confidence that your members are thriving and are endlessly satisfied with the space and offerings.
- This role will see you guide prospective members through our luxurious clubhouse. Collaborating with our in house sales team, you'll play a major part in curating a bustling clubhouse environment.

**_Community Engagement_**
- Through conducting regular member check ins, your uncharted relationship building skills will shine through. As you gain a true understanding of your members requirements and goals - you'll go above and beyond to uncover how Hub can elevate their working experiences.
- You'll lead and coordinate clubhouse tours and networking opportunities, curating remarkably memorable experiences every time.
- You'll establish a rewarding community environment through staying in the loop with member achievements, promoting a culture of celebrating successes.
- Through conducting regular member events, your community will be continually delighted with opportunities to mingle. These include fortnightly wine + cheese nights, boasting only the best locally sourced produce and alternating breakfast club events.
- You bring to the role a harmonious blend of experience, passion, and abilities.
- You have spent 2+ years in a high end customer service environment, with exposure to account management and sales targets.
- You have obtained at least 2 years experience in account management.
- You excel in establishing strong rapport with customers, grasping their unique business needs, keeping a keen eye on new business opportunities.
- You adeptly balance multiple priorities while staying solution-focused.
- Your meticulous attention to detail and superior time management skills will ensure the seamless operation of our new clubhouse.

**The perks of working with Hub**:

- Immerse yourself in a vibrant, dynamic, and joyous team atmosphere.
- Join ranks with some of Australia's top organisations, certified as a Great Place to Work
- Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment.
- Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund.
- Expand your skillset and career trajectory with our personalised training and professional development offerings.
- Support to make a social and environmental impact with paid volunteer leave each year.

**Embrace the Opportunity**

Take the chance to be an integral part of the grand inauguration of our distinguished new clubhous