Customer Service Officer

1 week ago

Melbourne, Victoria, Australia Parks Victoria Full time

2 positions available within a small, dedicated and dynamic team
- Located at the historic Quarantine Station within Point Nepean National Park
- Delivering an innovative camping experience with pre-erected tents within a beautiful natural environment
- See our Careers Page for more information what we can offer

**About the role**

As the Customer Service Officer, you will be the first point of contact for a customer, including members of the public and Victorian community. You will professionally handle information requests and ensure that issues and enquiries are resolved promptly and thoroughly. This position is responsible for the daily customer service tasks involved in providing an oustanding camping experience at the Point Nepean Discovery Tents. Your daily tasks may include checking in and checking out of campers, attending to camper's questions and requests, providing information to campers regarding the National Park, Flora, Fauna, History, Culture, and the range of services and activities available to them.

**About the Team**

We are a small, hardworking and fun-loving team with a great customer service ethic. We are very lucky to be working amongst the history, culture and nature of the magnificent Point Nepean National Park and Quarantine Station. Our job is to ensure that all of our campers and park visitors appreciate and enjoy the experience as much as we do, and to ensure they have an amazing camping experience.

**We're looking for someone with**:

- Demonstrated experience in customer service, communication and interpersonal skills.
- Demonstrated experience in self-management.
- A current employee Working with Children Check
- Current First Aid & CPR qualifications, or the ability to obtain
- Physically fit to carry out cleaning duties, setting and dismantling tents, some lifting
- A Current Resume
- A Cover Letter

**Application Close date**: Sunday 28 September 2025

**Sound like you?**

If you don't hold every skill or experience detailed above, please don't rule yourself out. We focus on hiring people who value collaboration and integrity. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender.

**Employment Requirements**

Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.

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