Reception & Customer Experience (Part-Time)

6 days ago

Australia V2 Helicopters Part time

**V2 Helicopters — Archerfield, Brisbane**

**Love helicopters? Start your aviation career at the front desk.**
We're V2 Helicopters, a busy flight training and charter company based at Archerfield. We're looking for a switched-on, people-first **Reception & Customer Experience**to welcome guests, manage bookings, and keep our day running smoothly.

This role is **part-time** (ideal for students or anyone breaking into aviation/customer service) with room to grow into operations, sales, or marketing for the right person.

What you'll do
- Manage bookings and schedules across our aviation software and third-party providers.
- Keep customer and student details tidy in our CRM; follow up leads and enquiries.
- Support daily operations (check-ins, gift voucher redemptions, paperwork, basic invoicing).
- Think creatively about sales & marketing (upsells, partnerships, mini-promos).
- Post occasional social media updates (quick reels/stories, behind-the-scenes content).
- Collaborate with instructors and pilots to keep flights running on time.

You'll thrive here if you
- Are **enthusiastic about helicopters** and aviation (no prior aviation experience required).
- Take **initiative**, spot problems early, and **think outside the box**.
- Are tech-confident**:Google Workspace** (Gmail, Docs, Sheets), booking systems, and CRMs.
- Have strong attention to detail and love tidy data and processes.
- Communicate clearly and professionally with customers and teammates.
- Can work **2-4 shifts per week**, including at least **one weekend day**.

Nice to have (not essential)
- Experience in reception, hospitality, tourism, or a busy front-of-house environment.
- Basic content skills (short videos, captions, Canva).
- Current driver's licence.

Perks
- **Occasional free flight**—yep, that's a thing
- Hands-on exposure to real-world aviation ops.
- Growth pathway across training, charter, ops, or marketing.

Details
- **Location**: Archerfield Airport, Brisbane
- **Employment type**: Part-time (casual or PT to suit)
- **Pay**: Competitive + penalties where applicable, based on experience

How to apply
- Your CV
- A short note telling us **why helicopters**, your **availability**, and an example of when you took initiative to solve a customer problem.

Subject line: Reception - Your Name

**Job Types**: Part-time, Internship

Pay: $25.00 - $30.00 per hour

Expected hours: No more than 23 per week

Work Location: In person

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