Part-Time Reception Professional

2 weeks ago


Australia beBeeCustomer Part time $50,000 - $70,000

Receptionist Role:

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This is a part-time reception position located in our office, Monday to Friday from 10am to 2pm. We are looking for a highly organized and professional individual to provide exceptional customer service, handle telephone inquiries, and maintain accurate records.

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Key Responsibilities:

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  • Welcoming visitors and determining the purpose of their visit
  • Operating the telephone switchboard to receive and forward calls
  • Ensuring all calls are answered in accordance with company standards
  • Generating order or repair documentation and ensuring it matches with jobs prior to dispatch
  • Receiving payments and issuing receipts for services rendered
  • Calculating and providing price or rate quotations for products or services
  • Filing documentation and maintaining accurate records
  • Creating repair orders in line with company guidelines
  • Interpreting spare parts requirements and preparing cost estimates
  • Handling watches in accordance with company handling standards
  • Providing indirect support with customer escalations
  • Adhering to OH&S policies and proactively reporting any concerns
  • Maintaining high standards of professionalism, personal presentation, and customer service
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Requirements:

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  • Strong communication skills (written and verbal)
  • Accurate data entry skills
  • Excellent telephone etiquette
  • Problem solving skills
  • Excellent presentation
  • Decisive, firm, courteous, customer oriented
  • Proficient in basic computer knowledge and Microsoft Office
  • Experience with SAP/similar ERP system
  • Technical knowledge in the watch making industry advantageous
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