
Part-Time Reception Professional
2 weeks ago
Receptionist Role:
">This is a part-time reception position located in our office, Monday to Friday from 10am to 2pm. We are looking for a highly organized and professional individual to provide exceptional customer service, handle telephone inquiries, and maintain accurate records.
">Key Responsibilities:
">- Welcoming visitors and determining the purpose of their visit
- Operating the telephone switchboard to receive and forward calls
- Ensuring all calls are answered in accordance with company standards
- Generating order or repair documentation and ensuring it matches with jobs prior to dispatch
- Receiving payments and issuing receipts for services rendered
- Calculating and providing price or rate quotations for products or services
- Filing documentation and maintaining accurate records
- Creating repair orders in line with company guidelines
- Interpreting spare parts requirements and preparing cost estimates
- Handling watches in accordance with company handling standards
- Providing indirect support with customer escalations
- Adhering to OH&S policies and proactively reporting any concerns
- Maintaining high standards of professionalism, personal presentation, and customer service
Requirements:
">- Strong communication skills (written and verbal)
- Accurate data entry skills
- Excellent telephone etiquette
- Problem solving skills
- Excellent presentation
- Decisive, firm, courteous, customer oriented
- Proficient in basic computer knowledge and Microsoft Office
- Experience with SAP/similar ERP system
- Technical knowledge in the watch making industry advantageous
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