Customer Service Officer

4 days ago

Melbourne, Victoria, Australia Heatncool Tech Pty Ltd Full time

Are you passionate about providing top-notch customer service and ensuring the utmost comfort for our clients? If so, we have the perfect opportunity for you HeatNcool-Tech is seeking dedicated individuals to join our team as Customer Service Representatives.

**Responsibilities**:
**Problem Resolution**: Liaise with customers and principal's, provide solutions, and coordinate with our expert technicians for efficient resolution.

**Order Processing**: Efficiently manage customer orders, ensuring accurate information and timely delivery of services.

**Maintain Customer Database**: Update customer information, service history, and interactions in our CRM system for effective customer relationship management.

**Handle Complaints**: Address customer complaints with empathy and strive to turn negative experiences into positive ones.

**Requirements**:Applicants in eastern suburbs preffered.

**Customer-Centric Attitude**: A genuine desire to help customers and provide exceptional service.

**Communication Skills**: Excellent verbal and written communication skills to convey information clearly and professionally.

**Empathy and Patience**: Show empathy towards customers' concerns and exercise patience during challenging situations.

**Computer Proficiency**: Comfortable using computer systems and CRM software.

**Previous Experience**: Prior experience in customer service or related field is advantageous but not mandatory. Training will be provided.

**Perks and Benefits**:
Competitive salary with performance-based incentives.

Comprehensive training program to enhance your skills.

Friendly and supportive work environment.

Employee discounts on air conditioning products and services.

**How to Apply**:
**About HeatNcool-Tech**:
HeatNcool-Tech has been a trusted name in the air conditioning industry for over a decade.We pride ourselves on delivering unparalleled customer satisfaction and ensuring our clients' comfort all year round. Join our team and be a part of a company that values its employees and the clients we serve.

**Job Type**: Part-time

Pay: $25.00 - $35.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Supplementary Pay:

- Commission

Ability to commute/relocate:

- Ferntree Gully, VIC 3156: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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