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Operations Team Leader

2 weeks ago

Perth, Western Australia The Good Guys Full time

Overview
Join to apply for the Operations Team Leader role at The Good Guys.
Location: Osborne Park, Western Australia, Australia.
Company Description
At The Good Guys, we're here to help families live better for less.
Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.
We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.
Great careers start at The Good Guys – begin your journey with us today.
Why join The Good Guys?
Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
Responsibilities
Develop the knowledge and capability of the operations team using the coaching model and development framework
Supervise effective and efficient administration process and systems, ensuring compliance to core policy and standard procedures, including:cash handling and banking integrity
systems access and data integrity
telephone management and enquiries
payroll exceptions integrity
marketing and promotional activity
Support the Management team to ensure administrative activities meet compliance and legislative requirements, with emphasis on Safety, including in-store process, incident reporting and training
Manage web orders in line with procedures, including product pick and pack and carrying out same day delivery to customers, where designated to drive
Work collaboratively as part of a team in delivering a positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
Contribute to The Good Guys brand and store experience to the highest standards through quality Merchandising, instore marketing and presentation
Build and maintain effective working relationships with internal and external stakeholders
Continuously improve skills and knowledge through available online platforms and active participation in other development opportunities.
Qualifications
Customer Focus- Does everything through eyes of the customer.
Drives Results- Consistently achieves results, even under tough circumstances.
Develops Talent- Identifies and develops talent to build careers and meet organisational goals.
Additional Information
If you are interested in this exciting opportunity with us, please click apply and upload your CV.
All applications are strictly confidential.
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
If this opportunity excites you – please apply even if you feel that you don't meet 100% of the criteria.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Retail
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