Operations Team Leader

1 week ago

Perth, Western Australia Cash Converters Full time

Cash Converters is Australia's largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.

**We are**
- Real people who are passionate and proud
- Caring and respectful
- Tenacious problem solvers

We are currently looking for an Operations Team Leader (Collections Department) to join us at our Perth CBD Head Office in a Full-Time capacity.

**About the role**
- In this role you'll be responsible for coaching and developing team members within our collections department.
- Daily you'll manage workflows and rosters in line with workloads; ensuring departmental budgets and individual KPIs are met.
- You'll ensuring the highest standards of compliance to legislation, policies and procedures are met whilst focusing on the overall customer experience and effective team management.
- Working alongside other team leaders, you will play a vital role in providing guidance and leadership to your team of Customer Service Officers.
- In addition, you will also manage escalated bad debt queries, feedback and complaints received from customers.

**About you**
- Ideally you will have proven relevant experience in a leadership role in the customer service industry and/or contact centre.
- Show an unwavering passion for customer service and be confident and adaptable with strong negotiation skills.
- Exhibit a proactive nature, ability to take initiative and a professional approach to work.
- Have the ability to build relationships with key stakeholders and peers, and
- Possess strong analytical and problem-solving skills.

**What's on Offer**
- Monday to Friday Roster | Perth CBD Office Location with River Views
- Exclusive access to 'Cashies Rewards' featuring discounts and cash-back offers from over 400 retailers.
- Flexible work arrangement options available
- Real career development opportunities
- Paid Parental Leave.
- Salary Packaging for a Novated Car lease available.
- Health Insurance Discounts (Bupa & HBF).
- 30% Instore Discount.
- Plus, access to our Wellness Activities: Move, Munch, Money and Mind.

We will start shortlisting for this position immediately

So, keep your phone nearby You could be hearing from us soon.

We are a proudly homegrown Australian business that has been making life possible for our customers since 1984, opening the first store in Victoria Park, WA. Since then we've come a long way, celebrating over 30 years of success in the retail, pawnbroking, and personal finance industry. Cash Converters is an ASX-listed international company across 15 countries.

Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.

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