Technical Customer Support Specialist

4 days ago

Sydney, New South Wales, Australia Relevance Ai Full time

**Location**: Sydney, Australia (Hybrid - 3 Days In Office)

**About Us**

At Relevance AI, we're building the future of work. Our mission is to enable the next doubling in human prosperity by delegating as much work as possible to an AI Workforce - a team of AI agents working together in a multi-agent system.

We are building an entirely new category and scaling rapidly to meet unprecedented customer demand. We need exceptional talent to help us grow. If you're ready to be part of a trailblazing company that's at the cutting edge of AI, this is the place for you.

**The Role**

We're looking for a talented individual (open to recent graduates) with either experience in technical customer support and/or a strong interest in agentic AI, to tackle our most pressing customer problems and help users get the most out of using our platform. This is not just a traditional support role—you'll gain deep technical expertise, working directly with our users to troubleshoot, integrate agents, set up API keys, configure tools, and guide them on best practices. This role offers a strong pathway for progression into a variety of other technical or product positions in the company.

**Your impact**
- Support users across different plans, from individuals to business customers.
- Help customers integrate agents, configure tools, and set up API keys.
- Provide technical guidance on how to use the Relevance AI platform effectively.
- Work across Intercom, Discord, and Slack channels to address user needs.
- Troubleshoot technical issues and contribute to improving our documentation.
- Play a key role in shaping the future of AI-driven support and automation.

**What We're Looking For**
- Recent graduate with a technical background. Even better if you have experience helping customers in either a technical support or customer service capacity.
- Strong problem-solving and troubleshooting skills, with a passion for AI and agents.
- Ability to learn quickly, become a power user of the Relevance AI platform, and help others do the same.
- Comfortable in a customer-facing role, with strong communication skills.
- Experience with building your own AI agents is a plus.
- A curious, dynamic mindset—someone who thinks technically about product solutions.

**Why Join Us?**
- Work at the forefront of AI with a nimble team that is constantly pushing boundaries. We encourage and celebrate ideas that drive our mission forward.
- We're guided by our five values: truth-seeking, be empathetic, put the customer first, have two gears, and build memories.
- We've set high standards in our high-trust environment—we hire exceptional people to do great work. In return, we reward our people with competitive salaries, unparalleled professional growth and career-defining opportunities.
- Relevance AI is well-funded by leading investors, including Insights Partners, Peak XV, King River Capital.
- As an early team member, you'll play a key role in shaping our future—including our culture, ways of working, and even the benefits we offer. We're laying the foundations now, and your ideas can help define what comes next.

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