Groups Coordinator

4 days ago

Melbourne, Victoria, Australia 1 Hotel And Homes Full time

Groups Coordinator
1 Hotel & Homes Melbourne
About 1 Hotels:
At 1 Hotels, we're more than a place to stay – we're a lifestyle brand with sustainability at our core. Inspired by nature and driven by a genuine passion for guest experience, we create spaces where guests feel welcomed, relaxed and connected. Our Melbourne property brings that philosophy to life in the heart of the city, with luxurious design, thoughtful details, and a team dedicated to making every stay memorable.
About the role:
We're looking for a Groups Coordinator to join our Reservations team and become the go-to person for all things group bookings. From the first enquiry to the last guest checking out, you'll make sure every detail runs smoothly – room blocks, guest requirements, special touches and seamless handovers to our operations teams.
You'll be the connection point between Sales, Events, Front Office, and our guests, making sure organisers feel confident and supported, and that our groups leave with nothing but great memories.
What you'll be doing
Managing group room blocks from initial enquiry through to departure
Coordinating rooming lists, billing details and special requirements
Working closely with internal teams to ensure every need is met
Monitoring pick-up rates, cut-off dates and contract requirements
Preparing group resumes and daily arrival reports
Personally welcoming group organisers on arrival
Assisting the Front Office on key arrival days for a smooth guest experience
What we're looking for
1–2 years' experience in hotel reservations, front desk, or sales support (hospitality experience preferred)
A background in front-facing service is a big plus
Experience with HMS or Sales & Catering systems (or similar)
Impeccable attention to detail and organisational skills
Strong communication skills, both written and verbal
The ability to stay calm, focused and positive under pressure
A collaborative, adaptable and guest-first approach
Why join us
At 1 Hotels, we celebrate individuality, encourage creativity, and care deeply for our people. You'll be part of a supportive team that thrives on delivering exceptional service, while working for a brand that values sustainability, community, and work-life balance.
Apply now and help us bring the 1 Hotels spirit to life for every group that walks through our doors.

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