Transport Customer Service Manager
7 days ago
OverviewLead, Inspire & Elevate Customer Service at MEDLOG Brisbane
MEDLOG is a world-class logistics and supply chain operator, specializing in wharf cartage, container transport, and warehouse storage.
With decades of expertise, we continue to invest in cutting-edge technology, infrastructure, and—most importantly—our people.We are looking for an experienced Customer Service Manager to lead our dynamic team at our Brisbane depot.
This is a full-time leadership role in a fast-paced, KPI-driven environment where you will drive service excellence, optimize processes, and develop a high-performing team.What You'll Do:ResponsibilitiesLead & develop a team of customer service and warehouse professionals, fostering a culture of performance and accountability.Ensure seamless customer experiences by delivering accurate information, timely reporting, and solutions-driven service.Coach, mentor & train your team to exceed KPIs and continuously improve.Collaborate closely with internal teams and key stakeholders to enhance customer outcomes.Drive operational efficiency by analyzing workloads and setting productivity goals.Identify and implement process improvements to optimize customer service operations.Maintain compliance with industry regulations and company policies.What You BringProven leadership experience in customer service within transport, logistics, or warehousing.Strong people management skills, with the ability to inspire, mentor, and develop a high-performing team.Experience handling complex customer interactions and delivering effective solutions.Proficiency in transport and warehouse management systems (or similar IT platforms).
Deep understanding of industry regulations and operational best practices.Agile, adaptable, and capable of performing under pressure.Why Join MEDLOG?
Competitive salary & job security in a growing global business.A strong, safety-first cultureA supportive, team-focused work environment.The chance to make a real impact in a leadership role.If you're a motivated leader with a passion for customer service in transport & logistics, we want to hear from you
Apply now and take your career to the next level with MEDLOG.Job Insights & ApplicationSalary information and insights are available with your profile.Questions you will answer as part of your application:Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a customer services manager?
How many years of people management experience do you have?
Do you have customer service experience?
Do you have experience working with logistics, freight & delivery services?
What's your expected annual base salary?
How much notice are you required to give your current employer?
What can I earn as a Customer Service Manager
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