Customer Service Manager

1 week ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $90,000 - $120,000
Job Title

A Customer Service Manager is required to lead a team of professionals in a dynamic, fast-paced environment.

The successful candidate will be responsible for driving service excellence, optimizing processes, and developing a high-performing team.

  • Lead and develop a team of customer service and warehouse professionals
  • Ensure seamless customer experiences by delivering accurate information, timely reporting, and solutions-driven service
  • Cross-functional collaboration with internal teams and key stakeholders to enhance customer outcomes
Key Responsibilities
  • Drive operational efficiency by analyzing workloads and setting productivity goals
  • Identify and implement process improvements to optimize customer service operations
  • Maintain compliance with industry regulations and company policies
Required Skills and Qualifications
  • Proven leadership experience in customer service within transport, logistics, or warehousing
  • Strong people management skills, with the ability to inspire, mentor, and develop a high-performing team
  • Experience handling complex customer interactions and delivering effective solutions
  • Proficiency in transport and warehouse management systems (or similar IT platforms)
  • Deep understanding of industry regulations and operational best practices
Benefits
  • Competitive salary and job security in a growing global business
  • Strong safety-first culture
  • Supportive, team-focused work environment
Others
  • Opportunity to make a real impact in a leadership role
  • Agile and adaptable with the ability to perform under pressure

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