Customer Service Coordinator

2 weeks ago

Melbourne, Victoria, Australia Jeld-Wen Full time

**About our Organisation**

The JELD-WEN group of companies including iconic brands A&L Windows & Doors, Airlite Windows & Doors, Aneeta Window Systems, Breezway louvres, Corinthian Doors, JELD-WEN Glass, Kolder Shower Screen & Wardrobes, Regency Shower Screens & Robes, Stegbar Windows & Doors, Trend Windows & Doors and William Russell Doors is a leading international building materials group, known for superior quality, service and innovation in the design of windows, doors, shower screens and wardrobes.

As part of that large and successful group, **Stegbar** has a strong reputation in the industry for manufacturing high-quality products that enhance the environments in which we live. With the safety and development of our people, our key priority our work environments provide a supporting, professional, welcoming environment for employees to develop to their full potential.

**About our Opportunity**

As a Installation Customer Service Coordinator and valued team member of our **Stegbar Rowville** branch, you will support customers, our manufacturing and our installation team in the field, this responsibility will have you assist in coordinating the installation of our products. You will be apart of a professional and close knit team where customer service is at the forefront of every interaction. In this fast paced role, you will need to be confident with customer interactions, at times managing difficult conversations troubleshooting solutions with respect to installation issues and timings to improve the customer experience and to meet the requirements of the customer.

In addition, you'll work with your team to:

- liaise with production in regards to the completion of products
- schedule installation dates in line with production and customer needs
- liaise with customers in regards to the delivery and installation of products
- coordinate day-to-day activities of installation contractors and glazing teams

**About you**

We're looking for a team player who has the desire to contribute to a positive work environment, who is agile, methodical with highly developed interpersonal skills with the ability to adapt their communication style to the needs of the internal (installers) or external customers. You'll need to be pragmatic in your approach to providing quality customer service with capability in lateral thinking when resolving problems that arise. We're looking to leveraging your experience in customer service and/or administration.

You will have:

- competency using MS Suite
- ability to quickly gain competency with our in-house CRM system
- high attention to detail and accuracy
- enthusiasm to work in a rapidly changing and challenging manufacturing environment

**What's On Offer**
- permanent Full-Time, Monday to Friday - flexible start and finish times
- hybrid work policy - 2 days WFH
- on-site secure parking
- ongoing training and career development encouraging you to feel confident
- generous discounts on our extensive range of JELD-WEN products
- ability to schedule leave every year at Christmas

**Your Next Steps**

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

**#LI-KL1

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