Operations Coordinator

**Do you have a passion for making a difference and helping people?**

**Are you an excellent communicator and detailed oriented person?**

**We are looking for an enthusiastic NDIS Support Coordinator to join our company. The Operations Coordinator will be responsible for providing administrative and operational support to our Operations team.**

Who we are:
**Kairos Care** is a registered NDIS Provider that was born out of desire and commitment to extend various personalised and skilled support service to vulnerable individuals and their families, to live an independent and productive life, in and outside of their homes with the encouragement and support of our team.

**_The Role: _**

Come and join our team, we are looking for a Support Coordinator for a full time position, who is experienced in rostering, management experience, ability to plan, coordinate and problem solve, liaison with NDIS participants and employees, administration work and more.
- The purpose of the role: _

The role will include working closely with Operations Manager in managing NDIS/ Home care service requirements by planning and allocating resources and coordinating the Quality, Work Health, Safety and Environmental activities for the business.
- **Main duties of the Client Relations Coordinator**: _

**Planning**:

- Provide reporting to the Senior Leadership team regarding meeting client requirements.
- Overseeing rostering for Support workers
- Overseeing training of new Client Support Staff
- Oversee the Operations Coordinator to ensure resources meet contract requirements.
- Performance reviews of Coordinators
- Implementing Senior Leadership's new project

**Administration**
- Customer account management.
- General administration duties.
- Excellent Communication, organisation skills,prioritising and multitasking skills
- Excellent Strategic Planning and organisation
- Determine, report and prevent recurrence of the causes of non-conformance.

The above list is not exhaustive, and the role may change to meet the overall objectives of the company.

**Qualifications**
- Completed HSC or a bachelor's degree in business, administration, or a related field.
- 2 or more years' office administration experience
- Knowledge of using Quickbooks and Shiftcare (preferred but not required).

**Experience**
- Industry and supervisory experience are essential.
- Understand and manage NDIS or Aged Care requirements.
- Planning human resources and reacting to emergency situations.

**Knowledge**
- Understanding of the company's services and procedures
- Understanding of the QA, WH&S and Environmental systems requirements as documented in the policy manual, procedures & work instructions
- Ability to determine the required improvements and to communicate these to the staff to ensure they are implemented.
- Knowledge of industry regulations and codes of practice.

**Skills & competencies**
- Excellent written/verbal communication skills
- Management experience
- Knowledge of the industry
- Ability to plan, coordinate and problem solve
- Ability to meet deadlines

**You will need**:

- Current NSW driver licence
- Appropriate qualifications in the related field.
- Excellent written and oral communication
- Professional and Supportive work ethic
- Covid-19 vaccination
- Be able to acquire a Working with Children's Check, NDIS Workers Screening and a National Police Check.

Our clients know that we are committed to look after them with heart and dignity hence our continuous growth. We also pride ourselves for being a supportive and encouraging team. We believe that in effectively looking after clients, we need to look after our team. We offer competitive rates, professional development, work/life balance and a chance to further your career with us.
- Company Focus_

Our focus is to bring skilled and compassionate support to all of our clients. All our services are accessible through our custom app so we can make life a little easier for you whenever and wherever you need help.
- Our Mission_

Our mission is to make life easier for vulnerable individuals and their families by connecting them with a variety of excellent care services and skilled support workers, using a person centered approach, and taking advantage of the available technology and tools to assist in achieving their goals.
- Our Vision_

We picture a future where seniors, people with disability and their families are not withheld by disability or age, and are able to be fully integrated and play active roles in society, maximizing their potentials, independently making choices, pursuing interests and developing skills.

**Salary**: $65,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Caringbah, NSW 2229: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Industry: 1 year (required)

Work Authorisation:

- Australia (required)