Ecommerce Marketplace Account Manager

**Who We Are**:
New Aim is one of Australia's fastest growing ECommerce businesses - having begun as a humble startup to the incredible powerhouse that it is today. Sitting within the prestigious category of 'Top 500 Private Companies' within Australia, New Aim's trade revenue sits amongst the top range of Australian online ECommerce.

If you haven't heard of the New Aim name, chances are you've come across our incredible brands: Artiss, Devanti, Gardeon, Giselle Bedding to name a few. You've definitely come across our products if you're a regular online shopper at Myer, Catch, MyDeal, and countless other websites. To those in the know, we're quickly becoming known as 'the everywhere store'.

**Ecommerce Marketplace Account Manager**

This is an exciting, entry-level position for a person with an out-going personality and ability to learn all things ecommerce

You'll be trained by one of our top Team Leaders and have the opportunity to work with our high performing Bricks and Mortar team, as you develop and grow our key clients. This means you will be able to build strong relationships with our online clients that have 'bricks and mortar' stores, such as Bunnings, Myer and Woolworths.

The role is so much more than Account Management - it requires your broad skills to deliver exceptional service, build strong relationships, drive sales targets as well as being able to identify issues then deliver the most appropriate solutions. You'll be able to curate strategies for managing and further developing the key client accounts and with your strong data skills you'll be able to drill down into the details and find the information that resonates with our clients.

It take's a proactive mindset and a tenacious drive - you'll be supported by your team members; and your team leaders and managers really value and support your contribution and career development.

**The Exciting Role**:

- Develop a thorough understanding of the e-commerce industry and competitive environment including knowledge of competitive product offerings
- Analyse, interpret and present the different sales results of accounts, ensuring strategies are aligned and results are maximised
- Analyse sales data and make recommendations to all the relevant departments internally
- Develop and execute a joint go-to-market strategy with value-added resellers, sales distribution partners and system integrators
- Create and articulate compelling value propositions around the concept of selling of New Aim products
- Monitor new orders and support customer enquiries based on business terms and requirements
- Support the Marketplace team in measuring success and following the metric structure
- Be able to adapt to the needs of the business and take on additional duties as directed by the direct manager as required
- Meet or exceed revenue targets and operational metrics

**What You'll Bring**:

- Ideally, 1+ years' experience in managing accounts within the eCommerce/Marketplace environment but solid Account Management skills in retail / FMCG would be advantageous
- Strong communication skills, with an enthusiastic and curious mindset
- Solid MS Excel knowledge
- Manages a variety of responsibilities at the same time - multi-task
- Finds ways and methods to get the job done even when normal channels, materials and means do not work
- Demonstrate success in developing a successful high performing culture based on diversity and inclusion
- Possess the highest standard of ethics, confidentiality & professionalism
- The team is building up its numbers and therefore we want to ensure everyone has all the support they need to be able to execute their role, so we are asking team members to be on-site in our Hawthorn office a minimum of 4 days per week
- You need to already hold full working rights for Australia

**The Perks**:

- Hawthorn location - modern and trendy office
- Free on-site parking (and coffee)
- Close to public transport - within 15 minutes' walk from the train station
- Generous employee discounts on over 6,000 products
- Monthly company team lunch
- Company sponsored events, including team building events, Christmas event celebrations, birthday celebrations etc.
- Flexible work hours and work-life balance

**What happens next?**

**Then they will let you know if we are able to progress you and set up an interview with the Team Lead.**

**If everyone is happy to proceed following that interview, you will have a final interview so you can meet more people in the team and tour our office in Hawthorn.**

**Finally, if you think this is the career direction that you would like to move in, we'll ask for two references and prepare an offer for you.**

**It's easy.we're looking forward to meeting you