Quality Systems Analyst

Location: Geelong
- Brand: Quality and Practice
- Date Posted: 29 Apr 2025

**Quality Systems Analyst**

**Full time - Ongoing**

**Geelong and Hybrid location**

**Non-profit salary packaging up to $15,900 per annum each FBT year, plus additional meals and entertainment benefits.**

**About genU**

genU is short for Generation You. Because whatever generation you belong to, whether you're old, or somewhere in between, what unites us is the belief that neither disability nor aging are disadvantages to be endured but challenges to be met boldly, achievements to be had and adventures in the making. Our mission is to enable each person we support to live the life they choose,

**About the Role**:
The **Quality Systems Analyst** is responsible for ensuring the effective integration, management and continuous improvement of quality management systems within the organisation. The role will developments systems to collate key data from a range of CRMs to ensure visibility and accuracy of information, as well as facilitate the optimisation of incident management system and systemisation of continuous improvement, risk management and service improvement logs

This role will provide insightful data and reporting to support decision making through identified trends and themes to operational and quality teams

**Key Responsibilities**:

- Support the integration and optimisation of current incident management and complaint management systems ensuring a single system business wide
- Work with current systems such as power BI and Sharepoint to develop mechanisms for recording and tracking activities
- Collect, analyse and report on key quality metrics, enabling real-time access to dashboards. Identify trends for service improvement and client satisfaction
- Develop and deliver training programs for employees on quality management systems, compliance and best practices
- Contribute to the developments of KPI's to measure and monitor quality and safeguarding effectiveness. Design reporting and dashboard solutions to track KPI's

**What We're Looking For**:

- Qualifications in Business Administration, Information Systems, Quality Management, Data Analytics or a related field
- Proficiency in data analysis tools and quality management software, the ability to identify trends, patterns and data insights
- Proven experience with Power BI, Tableau, Excel and other data manipulation tools - SQL, Python
- Exceptional interpersonal, analytical, communication and negotiation skills with the ability to influence leaders and multidisciplinary teams
- Experience within a not-for-profit (NFP) or values-driven organisation will be highly regarded.

**genU staff enjoy a range of benefits, including**:

- **Employee Referral Program**: Refer someone to genU and receive **$650 before tax bonus** after their 6-month qualifying period New starter receives **$250 before tax**:

- **Increased Take-Home Pay**: Non-profit salary packaging up to $15,900 per annum each FBT year, plus additional meals and entertainment benefits.
- **Employee Discount Program**: Save with discounts at over 450 of Australia's favorite retailers and service providers, including Coles, Woolworths, and JB HI-FI.
- **Study Scholarship**: Eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
- **Commitment to Staff Health & Wellbeing**: 24/7 access to an innovative, holistic employee assistance program supporting emotional, mental, financial, and physical health.

**About You**

**You will need the following for this role**
- NDIS Worker Screening Check or willingness to obtain;
- NDIS Worker Orientation Module Certificate (WOM) or willingness to obtain;

**_At genU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment._