Floor Supervisor

1 day ago

Gold Coast, Queensland, Australia Artesian Hospitality Full time

**Join the Team at Surfers Pavilion - Floor Supervisor**

**About Us**
Surfers Pavilion, part of the renowned Artesian Hospitality group, is a premier waterfront destination in Surfers Paradise, offering an unmatched dining and entertainment experience. As an industry leader in hospitality, we are committed to delivering exceptional customer service, world-class experiences, and a team culture built on passion, excellence, and innovation.
- Surfers Pavilion is a _**_7-day-a-week venue, open from breakfast until late. This role offers 30-38 hours per week on average, with the potential for a full-time position._**

**The Role**
As a **Floor Supervisor**, you are the face of Surfers Pavilion, leading the front-of-house team in our iconic waterfront venue. Working closely with the **Venue Manager**, you'll oversee daily operations, ensure seamless service, and drive a team culture that values excellence, teamwork, and fun.

**Key Responsibilities**:

- Lead, coach, and mentor a **diverse team** of hospitality professionals, fostering a positive and engaging work environment.
- Be **hands-on and operational**, ensuring smooth service and efficiency during peak periods.
- Develop and upskill team members, promoting a culture of continuous learning and product knowledge.
- Maintain and enhance **guest experiences**, ensuring every visitor receives exceptional service.
- Uphold the high standards of Surfers Pavilion, ensuring compliance with policies, safety, and operational procedures.

**Who You Are**:

- A **passionate leader** with experience in front-of-house operations in a high-volume setting.
- A strong communicator who thrives in a fast-paced, team-oriented environment.
- Someone with a **guest-first mindset**, dedicated to delivering outstanding experiences.
- A problem-solver with a proactive and positive approach to leadership.

**The Perks**
At Surfers Pavilion, we believe in rewarding our team. As a Floor Supervisor, you'll enjoy:

- Comprehensive on-the-job training and career development opportunities within our expanding group.
- Competitive pay and pathways for career progression.
- Exclusive perks, including **50% off food & beverages** across all our venues.

**Join Us

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