Fringetix Box Office Casual

KEY RESPONSIBILITIESTo facilitate the sale of FringeTIX tickets, vouchers, Memberships and merchandise at FringeTIX Box,Offices, Call Centre and off-site locations, providing an exceptional level of customer serviceTo be thoroughly familiar with the Adelaide Fringe Guide, participating venues, promotions and eventsTo be highly proficient with the FringeTIX ticketing system: Red61To address customer enquiries and/or complaints (where necessary), providing Adelaide Fringe patrons with the highest level of customer service and satisfactory resolutions while upholding the FringeTIX terms and conditionsTo support and encourage the Adelaide Fringe VolunteersAssist with maintaining the operational day-to-day running of aspects of FringeTIX and associated customer services, including but not limited to:Ensure there are adequate stock levels of Fringe Guides, tickets, envelopes, ticket wallets and merchandise during your shiftAdhere to all aspects of FringeTIX ticketing policies – including but not limited to: refunds and exchanges, Fringe Voucher replacement, LPA & PCI ComplianceReport any equipment faults as soon as practicable to your direct supervisorAssist, if required, with any internal ticketing needs from other Adelaide Fringe departmentsAssist with merchandise stock takeMaintain a clean and safe box office environmentObserve and follow all Occupational Health, Safety and Welfare regulations and safe working practicesUndertake all projects and activities as directed by the Executive Director of Marketing Ticketing and Digital Services and Fringe Director & Chief Executive as requiredAdelaide Fringe may from time to time modify your duties and responsibilities but only to those which you have the skill and competenceESSENTIAL CRITERIAPrevious working experience in the field of customer serviceDemonstrated high level of customer service delivery and ability to resolve customer concerns and complaints in a timely and professional mannerPrevious working knowledge and experience working within an arts organisation is desiredExperience working with the Red61 ticketing platform is desirable but not essential.
Full training on the Red61 platform and Adelaide Fringe program and venues will be conducted during the training weekAbility to liaise and communicate effectively with a broad range of committed staff and stakeholders, both internal and external to the organisation, in a professional and ethical mannerHigh level computer literacy (including Microsoft Word, Excel and Outlook) and competency with ticketing systems (desirable)Excellent time management skills to manage complex tasks and competing deadlines concurrentlyHigh level attention to detail for data entryAbility to successfully reconcile a high volume of cash, EFTPOS and Credit Card transactionsAvailability to work over a seven-day, rotating roster including nights, weekends and public holidays as requiredMust be available for the training date (w/c 17th February)BENEFITS OF WORKING AT ADELAIDE FRINGEEmployee Assistance ProgramOngoing training opportunitiesStaff development days and opportunitiesAn Adelaide Fringe MembershipFlexible work environmentAn optional social calendar and eventsStudy leaveAdelaide Fringe is a world-renowned, annual arts festival that celebrates culture, place and artists from across the globe.
Bringing 8,000+ independent artists far and wide to South Australia, Adelaide Fringe is a destination for culture seekers in search for a hive of activity.For 64 years, Fringe's innovative and inclusive approach as an open access arts festival has made it a hub for emerging talent, as well as a destination for established artists from around the world.
Among the audiences at Adelaide Fringe are hundreds of industry professionals from around the world, scouting for shows to book for future touring.
This makes Adelaide Fringe a thriving marketplace for artists as well as a public facing festival.Adelaide Fringe is a not-for-profit organisation that celebrates diversity and encourages a social cohesion through cultural exchange, bringing people together and providing a platform for artists to share their unique perspectives with a global audience.Adelaide Fringe's popularity has led to significant growth in ticket sales year-on-year, making it Australia's biggest arts festival and must-visit destination for travellers seeking out cultural experiences.