Box Office Associate

4 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $55,000 - $80,000

Job Title: Box Office Associate

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Key Responsibilities:

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  • Deliver exceptional customer experiences and maintain high levels of personal presentation.\
  • Manage ticket allocations, seating holds, and process transactions accurately and efficiently.\
  • Maintain thorough knowledge of performances, venues, and facilities to provide guests with relevant information.\
  • Perform administrative tasks, database management, and opening/closing procedures for the box office in a timely manner.\
  • Meet performance indicators, including customer service standards, accuracy, and punctuality.\
  • Collaborate with colleagues to ensure seamless operations and resolve any issues that may arise during events.\
  • Provide support for special events and promote sales through upselling and cross-selling strategies.\
  • Stay up-to-date on industry trends and developments to enhance the overall guest experience.\
  • Work effectively in a fast-paced environment and adapt to changing circumstances as needed.\

 

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Essential Criteria:

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  • Excellent communication and interpersonal skills to interact with diverse groups of people.\
  • Strong technical skills and computer literacy to operate point-of-sale systems, manage databases, and perform other related tasks.\
  • Competent analytical skills to reconcile discrepancies and identify areas for improvement.\
  • Able to work regular weekday and weekend evenings, as well as occasional overtime when required.\
  • Flexible and adaptable to meet the changing needs of the business.\
  • Ability to prioritize tasks, manage multiple responsibilities, and work under pressure in a dynamic environment.\
  • Passion for delivering exceptional guest experiences and promoting sales growth.\
  • Continuous learning and professional development to stay ahead of industry trends and best practices.\
  • Positive attitude, strong work ethic, and commitment to excellence in all aspects of the job.

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