Box Office

4 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

About Aligned Leisure

Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established to manage Richmond's health, fitness, and leisure activities. Supported by the Richmond Football Club's systems and staff, Aligned Leisure operates 32 facilities across Victoria and New South Wales. We prioritize culture, supporting our people in a caring environment, and connecting with our community through storytelling and authenticity. We seek talented individuals who align with our culture and are eager to grow or share their skills.

Position Purpose

The Box Office & Room Services Coordinator oversees daily operations at Bay Pavilions, ensuring excellent customer experiences. This role collaborates with theatre and customer service teams to deliver service excellence, maximize sales, and foster customer relationships, contributing to revenue growth through outstanding service and relationship management.

Key Responsibilities

  1. Coordination of Room Services
  2. Manage conference and studio rooms, ensuring cleanliness and professionalism.
  3. Respond promptly to hire inquiries and improve service standards through feedback.
  4. Handle administrative tasks for events and conferences.
  5. Coordination and Operation of Box Office
  6. Oversee daily Box Office operations and supervise staff.
  7. Resolve customer complaints efficiently.
  8. Ticketing Functions
  9. Manage ticket sales via phone, counter, and online.
  10. Communicate with stakeholders regarding ticketing details.
  11. Print and distribute tickets timely.
  12. Process sales accurately and capture customer data for marketing.
  13. Upsell and cross-sell based on customer needs.
  14. Finance
  15. Generate and send invoices; collaborate with finance team for payments.
  16. Advertising & Marketing Support
  17. Maintain website information and promote events.
  18. Assist in creating advertising displays and update digital signage.
  19. Reporting
  20. Provide regular performance reports on ticketing and occupancy.
  21. Manage customer databases.
  22. Theatre & Customer Service Support
  23. Liaise with groups, provide tours, and promote facility usage.
  24. Assist with event setup and quotes, support teams as needed.
  25. Leadership & Service Standards
  26. Model organizational values, manage rostering, and act in the best interest of Aligned Leisure and council.
  27. Customer Service Excellence
  28. Deliver memorable experiences and uphold the customer charter.
  29. Work flexible shifts including mornings, evenings, and weekends.

Essential Qualifications & Experience

  • Exceptional customer service experience
  • Sales and marketing experience
  • Leadership experience
  • Current working with children check
  • Experience in ticketing or theatre/conference coordination (desirable)
  • First aid and CPR qualifications or willingness to obtain

Personal Attributes

  • Customer-focused
  • Passionate about sales and customer experiences
  • Motivated to serve and understand the leisure industry
  • Persistent in sales and service efforts
  • Strong communication skills
  • Proficient in Microsoft 365
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