Network Performance Manager

Business Unit:
**Performance Support**
- Function:
**Operations**
- Job Code:
**701987**

**Network Performance Manager**
Permanent, Full-Time

Are you passionate about improving operational performance and have a knack for data analytics?

Join V/Line as our next **Network Performance Manager** and play a pivotal role in enhancing our rail operations.

**About the Role**

As our **Network Performance Manager**, you are responsible for driving a performance culture across the business. You bring a mindset of continuous improvement and are a natural at engaging with colleagues and senior leaders.

In this role, you will establish a process and culture of ownership across our Operations, Asset Management, Customer, and Corporate functions to enhance customer satisfaction through improvements in the safe and on-time delivery of services across our state.

Key responsibilities:

- Utilise Microsoft tools to collaborate and present findings.
- Collect, analyse, and establish trending patterns for train performance data.
- Analyse performance success of initiatives, identify key learnings, and assess the impact of changes on punctuality, reliability, and customer experience.
- Identify, lead, and manage change in line with business objectives, driving performance improvement across operational and technical departments.
- Identify operational barriers to improvement and generate solutions to address them.
- Lead communication forums to identify and address causes of network delays, and to enhance cross-functional interdependencies. Regularly report on network performance, demonstrating a clear understanding of performance while identifying opportunities for improvement using Power BI or other analysis platforms.
- Confidently run monthly meetings to deliver reports to business and senior leadership teams, translating and presenting business analytics in an accessible manner for non-technical audiences.

**About you**

If you are already working in rail, you might be coming to this role from operations, maintenance, planning, or scheduling. If you are new to rail, you may be bringing your career to us from transport, aviation, supply chain, logistics, or warehousing. Wherever your skills have come from, we are especially interested in you for your capabilities across stakeholder engagement, data driven insights, and commitment to continuous improvement.

Key selection criteria:

- Proficiency with **Microsoft Office Suite**, including Teams, SharePoint, and PowerPoint.
- Experience in with **data**, along with the ability to present business analytics in an accessible manner for non-technical audiences.
- Experience in an **operational environment**, with a continuous improvement mindset and knowledge of how operational and technical activities integrate. Specific knowledge of V/Line and rail operations will be highly regarded.
- Proven experience in identifying and implementing **performance improvement** initiatives. Strengths in continuous improvement or change management are desirable.
- Strong **stakeholder engagement** and **communication** skills, with the ability to influence and partner with all levels of the business.

We value your strong alignment with V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights. These values are integral to our organisational culture, and your commitment to them will help you thrive and make a meaningful impact within our team.

**What we offer**

Remuneration for this position will be in line with the _V/Line Rail Operations and Administrative Employees Agreement 2023_ in the range **SO 1.1** (Base $122,020) to **SO 1.3** (Base $129,759).

Benefits include 4-weeks' annual leave, 17.5% leave loading, 11.5% employer-paid superannuation, and free myki for metro & regional travel.

Click through to our V/Line Careers page to apply. You are invited to submit your up-to-date resume and answer a few pre-screening questions; a cover letter is not required.

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews, and employment references.

Successful applicants will be required to undergo pre-employment screening including police checks and an Australian entitlement to work check.

Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.

Applications close **11:59pm, Tuesday, 11 February 2025.**

**Why V/Line**

V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism, and trade.

V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3,700 weekly train and coach services, an expansive freight network and unprecedented ra