HFC Network Performance Expert

6 days ago

Melbourne, Victoria, Australia beBeeNetworkTroubleshooting Full time $120,000 - $140,000

Job Title: HFC Network Troubleshooting Manager

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  • Troubleshooting and Maintenance Responsibilities:
  • Routine Maintenance: Creation of field tickets, change request generation, technical support for on-site works, pre- and post-modem checks, Dropbox monitoring, validation of completed works, management of partner payment claims disputes
  • Proactive Maintenance: Monitoring triggers, creation and closure of emergency change requests, performance of pre- and post-modem checks, status checks and confirmation of resolution, confirmation of non-intermittent fault resolution, monitoring of intermittent faults, triggering revisits, closure of faults, management of partner payment claims disputes

Key Skills and Qualifications:

  • Minimum 6-8 years of experience in total, including at least 4+ years as a HFC Network Engineer
  • Experience in telecommunications network assurance using the ITIL methodology, focused on HFC access networks (CAA and DAA) with D3.0/D3.1 knowledge
  • Good exposure to HFC network performance management
  • Proficiency in tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau
  • Ability to analyze network performance insights, triggers, and identify issues that require maintenance work
  • Excellent communication skills
  • Ability to manage field partners for successful field maintenance execution and validation
  • Ability to resolve repeat service degradation cases to reduce truck-rolls
  • Ownership of overall network health improvements and regulatory compliance

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