Account Manager

If you want to make a positive, lasting impact through the power of exceptional client care, we have the perfect role for you

At Konekt, one of Australia's largest workplace injury prevention providers, you'll enjoy variety in your day and have the chance to build a meaningful career. Join us and make the most of:

- Ongoing training and professional development opportunities
- A genuine commitment to flexibility and trust to take ownership
- Unparalleled pathways for career growth at Konekt, our parent company APM or another of our partner brands

**About the role**

Konekt has an exciting opportunity for an Allied Health Professional in our Insurance Portfolio as we deliver workplace injury prevention and rehabilitation solutions that enable individuals and organisations to achieve their potential.

In this Account Management role, you will be responsible for:

- Driving the delivery of high-quality care services to a portfolio of QLD Insurance through proactive internal and external engagement
- Developing and facilitating training, resource development, performance monitoring, and best practice process development
- A structured and effective approach to customer service agreements to ensure we are meeting or exceeding expectations and implement solutions to address any areas for service improvements
- Continual promotion and development of a customer service focused culture within Konekt
- Business development including driving growth of the Insurance Portfolio through quality outcomes, strategic planning, identifying new business opportunities and innovation of services to meet customer needs.
- Customer relationship management including feedback and complaints management and customer performance reviews
- Building solid, trusted relationships with team members and customers
- Governance of Insurance Account portfolio to ensure quality outcomes and meeting of Service Level Agreements.
- Working collaboratively with Leadership Team and Consultants on portfolio performance
- You will play a critical role in mentoring and upskilling consultants through your interactions, strategic reviews and audits.
- Undertaking data analytics specific to your customers - presenting to the management team regarding trends, outcomes and financial achievements

**About you**:

- Passionate about customer and seek to truly understand customers needs
- Previous track record of success in service/training or customer facing roles
- Technically strong and knowledgeable with working with Insurance customers QLD iCare jurisdiction.
- Ability to critically review national performance and drive improvements across the business to achieve service excellence
- Experience in managing the delivery of service agreements.
- Strong influencing, stakeholder management
- Excellent personal engagement skills and integrity
- The ability to work autonomously and as an effective member of a wider team
- Experience with Data Reporting
- Tertiary qualification in Allied Health & registration with AHPRA, ASORC or ESSA or AASW, RCAA

**What's in it for you at Konekt**

When you join Konekt, you can expect a range of great benefits to develop you in your career and to look after your wellbeing, including:

- A supportive and friendly team environment
- Flexibility to structure your day and work compressed 9-day fortnights.
- Ongoing training, career progression and professional development opportunities
- A generous incentive program
- Industry-leading paid parental leave, up to 16 weeks, and opportunity to purchase additional leave
- Comprehensive employee wellbeing programs, plus community volunteering opportunities
- Discounts at major retailers and employee recognition program

**About Konekt, part of the APM Group**

Konekt is one of the largest rehabilitation and workplace health providers in Australia. Each year, we help over 40,000 Australians back into work, recover from injury, and re-engage with their social and community life.

Our clients - always come first and we work hard to help both individuals and organisations achieve their potential through a strong believe in the positive benefits of work.

When you work at Konekt, you can expect many rewarding moments as a part of our values-driven and highly motivated team, and enjoy a clear pathway for career growth and success.

Konekt is a part of the APM Group, a global health and human services provider now enabling better lives for more than 2.1 million people each year. APM helps people to find employment, improve their health and wellbeing, and participate in their community.

When you join Konekt, you get access to opportunities that come with being part of a dynamic and growing global business. Learn more at careers.apm.net.au