Customer Relations Administrator

2 weeks ago

Perth, Western Australia Autoleague Full time

Fantastic career opportunity with a leading automotive group
- Great employee rewards program
- Vibrant team environment & supportive management

**Is Customer satisfaction your passion? Are you a bubbly, process driven and experienced professional?**

Sound like **YOU**? Well look no further, we have the perfect role for you

Autoleague is currently seeking a full-time Customer Relations Administrator to join our dynamic professional Customer Relations team, located at our Contact Centre in Midland.

***

**The Company**

Autoleague one of the largest automotive groups in Australia, and is one of WA's largest group of dealerships across Perth's metropolitan area.

Our Customer Relations Department is a small all-star team who work closely together to meet KPIs and exceed customers' expectations. We offer extensive support and training to ensure success.

**The Role**

Exciting opportunity for passionate, outgoing and energetic **Customer Relations Administrator** to join supportive team environments where professional service & timely efficient processes are the key elements for our very busy departments.
- Ensure Customer details are updated on Service database as part of booking process.
- Promptly follow up telephone, website and/or digital based Customer enquiries
- Ensure prompt resolutions to any customer concerns or queries
- Complete regular and ongoing data maintenance
- Ensure all administration & clerical duties are efficiently carried out.
- Professionally Interact with all internal departments and management team.
- Proactively ensure that all Guest needs & expectations are consistently exceeded.

***

**You**
- A positive bubbly enthusiastic person who enjoys Customer interaction.
- A Team player with excellent telephone manner / communication skills
- Personable, Empathic with exceptional listening & influencing ability.
- Fully computer literate with excellent keyboard skills & accuracy.
- Strong attention to detail with excellent administration & data management skills.
- A strong work ethic, calm under pressure, reliable & punctual.
- A quick thinker with pride & belief in your ability to deliver customer service excellence
- Strong time management, multi-tasking and organisational skills
- Desire to learn and develop a rewarding long term career.
- Verifiable Inbound / Outbound Customer Service Expertise within a Call Centre environment is Essential

***

**What's in it for YOU**
- Full-Time Position - 38 hours a week
- Salary + Superannuation
- Fantastic Team Spirit, Work Culture & Management Support
- Comprehensive Training and Development Opportunities
- Join One of Largest Automotive Groups in Australia

**Please note**: Autoleague is an Equal Opportunity Employer - Women are Encouraged to Apply. All shortlisted applicants will be required to undertake a pre-employment checks including police and medical checks.

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