Customer Relations Officer

1 week ago

Perth, Western Australia Ballycara Limited Full time

**Introduction**:
BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.

At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.

We inspire healthy and happy living through our SONA (Happiness) ethos and enhance our employee's wellness through the following employee benefits:

- Emotional Wellness: Enhance your happiness. Accrue a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
- Physical Wellness: Improve your health and wellbeing with a fitness allowance for yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness
- Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance
- Financial Wellness: access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our Lifeworks EAP and wellbeing portal

**Description**:
The Customer Relations Officer is to provide best practice customer service and act as a brand ambassador to all BallyCara stakeholders.

The role is to provide all consumers with an outstanding customer experience both over the phone and face-to-face by answering incoming phone calls and working across various Reception and Health Clinic spaces.

**Responsibilities include**:
Take incoming phone calls and transferring to relevant staff members
Provide optimal Administration across the entire BallyCara footprint
Taking bookings for our Wellness Program
Attend to Home Care enquiries
Assist with the printing and distribution of staff and external communications.
Maintain Health Clinic and Reception spaces to a high standard.
Village and Community engagement as required.

**Skills and Experiences**:
Essential

Effective communication, interpersonal and customer service skills.
Ability to participate actively and constructively within a team.
Excellent accuracy and attention to detail.
Ability to adapt and problem solve.
Ability to complete tasks with attention and care, despite distractions.
Advanced administration skills and computer literacy.

Desirable

Understanding and knowledge of Home Care packages is highly desirable.

Position requirements

Police Check clearance
COVID vaccinations as mandated from the Government

We appreciate the interest of all applicants, and while we thank everyone for their submissions, only those who are successful will be contacted for an interview.

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