Customer Relations Officer

2 weeks ago

Perth, Western Australia John Hughes Group Full time $104,000 - $130,878 per year

Are you a Customer Service Superstar ready to make a real impact?

Do you thrive on variety and love building relationships? Whether you're a natural communicator with a passion for customer care or an administration professional with a great phone manner—we want to hear from you

Join the John Hughes Group

We're looking for self-motivated, high-performing individuals with experience in outbound and inbound customer service, administration, or coordination. These positions are based in our Business Development Centre in Welshpool.

What you'll do:

You'll be the first point of contact for our John Hughes Service customers, helping to secure vehicle service bookings and support customer retention initiatives. Our Call Centre Team handles a range of responsibilities including:

  • Confirming and reminding customers of bookings
  • Service administration and retention campaigns
  • Driving growth and market share through relationship-building initiatives

What we're looking for:

  • Experience in a high-volume contact centre or similar environment
  • A passion for delivering exceptional customer service
  • Proven sales skills, including objection handling
  • Strong communication and teamwork abilities
  • Attention to detail and a drive for process improvement
  • Solid administration and time management skills
  • Ability to manage multiple systems and applications
  • Proficiency in CRM systems and Microsoft Office
  • Automotive industry experience (preferred but not essential)

What we offer:

  • Full training and ongoing coaching in a supportive, performance-driven team
  • Monday to Friday schedule
  • On-site parking and a convenient location near Perth CBD and public transport
  • A positive, energetic, and rewarding work environment
  • Competitive remuneration and performance incentives
  • Diverse campaign work across a multi-franchise dealership
  • Opportunities to grow and develop with an industry leader

We're a proud West Australian business with over 50 years of success. If you're an experienced call centre professional ready for your next challenge, APPLY NOW or send your resume to All applications will be treated confidentially.

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