Customer Relations Representative

2 weeks ago

Perth, Western Australia Atco Gas Australia Full time

ATCO's Australian operations are headquartered in Perth, Western Australia and specialise in creating innovative, customer-focused energy and infrastructure solutions.

Our Customer Relations team has an opportunity for a new team member who has a passion for customer service and dispute resolution. This is a full time, 6 month fixed term contract with the view to become permanent

As a Customer Service Representative at ATCO, you'll be the friendly voice of our company, providing top-notch customer service to our valued clients. You'll help our customers navigate any issues or concerns they may have, and work with them to find solutions that meet their needs. From billing inquiries to technical support, you'll handle it all with a smile.

**Skills and Experience**
- Excellent interpersonal and communication skills (oral and written), including the ability to build relationships and liaise with stakeholders at all levels and from diverse backgrounds 2-3 years' customer service or administrative experience preferred
- Passionate about customer service and proven results-driven customer service delivery
- Strong problem-solving skills
- Intermediate computer skills including the ability to utilise a range of information systems (MS Office & Salesforce or other CRM desirable)
- Very organised with proven time management skills to effectively manage competing priorities and meet strict deadlines

**Benefits**
- Access to additional purchased leave
- Novated Lease and Car Benefits
- Employee Share Purchase Plan
- Access to corporate discounts, including health insurance, banking and fitness clubs.
- Become a member of Energy West Social Club
- Access to ATCO's Employee Assistance Program

Diversity is more than a commitment at ATCO - it is the foundation of what we do. We are focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and the myriad of other characteristics that make us all different.

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