Customer Insights Coordinator

**Customer Insights Coordinator - Regional Sydney**

**ABOUT THE ROLE**

This exciting role is accountable for supporting the delivery of implementation of Hume's Customer Experience Strategy through the translation of data into insights, and the delivery of customer focused projects.

In addition to this the Customer Insight Coordinator will work with key stakeholders from across the business to produce and disseminate customer insights aligned with organisational priorities and the needs of Hume Customers. They will work with business units to understand their needs and capture requirements that inform the ongoing development of the Customer Voice Program, while proactively identifying opportunities for improvements and working with teams to take positive action from customer insight.

The Customer Insights Coordinator will play a key role in all customer engagement opportunities and reporting, including providing input to reports prepared for the Customer Experience Committee and the Board.

**WHAT WE LOOK FOR IN YOU**

To be successful in this role, you will need to have the following:

- Knowledge and experience of customer experience service design and delivery
- Experience in delivering quality customer services and implementing process improvements in a high-volume work environment
- Understand of and capacity to relate to people from a diverse range of social and culture background including those with complex needs.
- Good communication and writing skills or organisational accuracy
- Strategic and analytical thinking skills

A background in Housing is strongly desirable but not a necessity. Hume is a values driven company, so it's important that you share our values.

**Hume Community Housing prides itself on being a flexible workplace, therefore we are open to part time and job share arrangements for this position.**

**WHAT YOU CAN LOOK FORWARD TO**

We are diverse, dedicated, fun and flexible. Most of all we are customer focused and welcome those who share our values and our purpose of providing people with opportunities to prosper.

Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector. We also offer.
- Above Award salaries
- 35 hour working week
- Flexible work practices
- Long service leave after 5 years
- Salary packaging
- Career development opportunities
- Access to EAP Counselling Service

**WHY WORK FOR HUME COMMUNITY HOUSING?**
- Our purpose is to create opportunities for people to prosper._

As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW.

We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community's needs.

From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We work in collaboration with our customers and communities, listen to what they need so we can ensure our services are right and they have the best experience. It's important that our customers stay at the heart of what we do, and why we do it.

You spend a lot of your waking hours at work, so we want to give you a workplace where you can really be your values-aligned self and feel appreciated. We want you to have the best work life balance you can, in your role.

At Hume, we know how to have fun, celebrate successes and are committed to providing a thriving organisational experience to our employees, where you too can prosper.

**New Opportunities**

Hume's 3 strategic pillars centre around, growth, social impact and being a thriving organisation. Hume is a profit for purpose organisation and as such must ensure that our structure, systems and processes are as effective and efficient as they can be, whilst ensuring we optimise our social impact.

This strategic ambition, along with new growth opportunities is creating new exciting career opportunities.

**OUR TEAM**

We employ professionals across corporate services, real estate services, property development and construction, asset management, customer services, tenancy management and stakeholder management and partnerships. We also employ social impact specialists experienced in case management, neighbourhood programs and community initiatives all of which provide our customers with opportunities to prosper.

We are a diverse, dedicated, commercially minded and customer focused organisation. We also believe that a good employee experience directly translates into a good customer experience.

If you're passionate about social justice and consider access to safe sustainable and affordable housing a basic human right, there has never been a more exciting time to join our award-winning organisation.

**We are **_**Champions of