Current jobs related to Program Manager: Customer Insights - Sydney, New South Wales - beBeeCustomerExperience

  • Program Manager for Customer Insights

    2 weeks ago

    Sydney, New South Wales, Australia beBeeAnalyst Full time $100,000 - $150,000

    Job Description">The Customer Experience Specialist role at a leading transportation company involves delivering seamless and impactful customer experiences.">This position requires a data-driven professional with a passion for analytics and customer insights to analyze customer data, surface meaningful insights, and design experiments to enhance the...

  • Junior Insights Analyst

    1 week ago

    Sydney, New South Wales, Australia Talent Insights Group Full time

    World Class Training and Development Programme- Fantastic benefits and rewards- Flexible working and autonomy in every senseJunior Insights Analyst ( SQL / Tableau )Sydney (Hybrid work)$120k (incl. Super)Are you a Data Analyst eager to join a world-class Analytics team and design, build and analyse targeted campaigns?This could be for youOur client, one of...

  • Marketing Insights Analyst

    1 week ago

    Sydney, New South Wales, Australia Talent Insights Group Full time

    Work with Data Scientists, ML Engineers and Product Managers- Campaign Analysis, undergoing huge transformation- Remote work**Marketing Insights Analyst**Talent Insights are currently working with one of Australia's leading retail companies : an organisation that brings together over one hundred talented analytics professionals to create innovative data...

  • Customer Insights Manager

    6 days ago

    Sydney, New South Wales, Australia Stockland Full time

    OverviewJoin to apply for the Customer Insights Manager role at Stockland.We're looking for a strategic and customer-focused insights professional to join our team on a 12-month contract, based in the Sydney CBD. In this role, you'll lead customer research initiatives that uncover needs, aspirations and behaviours—translating insights into actionable...

  • Customer Insights Manager

    7 days ago

    Sydney, New South Wales, Australia Stockland Full time

    OverviewJoin to apply for the Customer Insights Manager role at Stockland.We're looking for a strategic and customer-focused insights professional to join our team on a 12-month contract, based in the Sydney CBD. In this role, you'll lead customer research initiatives that uncover needs, aspirations and behaviours—translating insights into actionable...

  • Customer Insights Manager

    2 weeks ago

    Sydney, New South Wales, Australia Stockland Full time $90,000 - $120,000 per year

    We're looking for a strategic and customer-focused insights professional to join our team on a 12-month contract, based in the Sydney CBD. In this role, you'll lead customer research initiatives that uncover needs, aspirations and behaviours—translating insights into actionable strategies that drive Stockland's Customer Strategy and enhance customer...

  • Customer Insights Manager

    7 days ago

    Sydney, New South Wales, Australia Lumus Imaging Full time

    **Date**:14 Jul 2025**Location**: Chatswood, New South Wales, AU, 2067**Company**:Healius**Job reference**: #17031**Brand**:Lumus Imaging**Location**: Chatswood**Work type**: Full Time (Permanent)**About us**At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.Lumus Imaging, harnesses all of the knowledge and...

  • Customer Insights

    6 days ago

    Sydney, New South Wales, Australia Craveable Brands Full time

    Interact with multiple brands and stakeholders across the business.- Work with passion in a fast paced environment.- Hybrid and remote work options available**About Us**Here at craveable brands. we operate over 580 restaurants across 3 iconic Australian chicken brands; Red Rooster, Oporto and Chicken Treat. Combined, our restaurants employ over 12,500...

  • Customer Insights Manager

    2 weeks ago

    Sydney, New South Wales, Australia Rx Global Full time

    Lead and manage customer insights projects to drive business growth and improve decision-making.Collaborate with key stakeholders to translate insights into actionable business strategies.About our TeamRX Global is a leading company dedicated to building year-round communities with shared passions and purpose, fostering continuous growth for businesses and...

  • Customer Insights Manager

    2 weeks ago

    Sydney, New South Wales, Australia RX Global Full time $90,000 - $120,000 per year

    Lead and manage customer insights projects to drive business growth and improve decision-making.Collaborate with key stakeholders to translate insights into actionable business strategies.About our TeamRX Global is a leading company dedicated to building year-round communities with shared passions and purpose, fostering continuous growth for businesses and...

Program Manager: Customer Insights

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $80,000 - $120,000
Job Summary

This role is focused on delivering exceptional customer experiences through data-driven insights and strategic initiatives.

The Customer Experience Team is dedicated to creating seamless and impactful experiences for our customers.

We are seeking a professional with a passion for analytics and customer insights who can analyse data, surface meaningful insights, and design experiments to enhance the customer journey.

You will be responsible for presenting your findings and recommendations to senior stakeholders, supporting data-informed decision-making across the business.

Key Responsibilities
  • Drive CX Programs – Oversee the planning, coordination, and execution of customer experience initiatives to ensure they are delivered on time and aligned to objectives.
  • Analyse Customer Data – Confidently query and interpret customer data at the appropriate level of detail to drive evidence-based improvements.
  • Test and Implement Solutions – Work cross-functionally to design, test, and implement scalable initiatives that enhance the customer experience.
  • Engage Stakeholders Effectively – Act as a strong cross-functional partner by clearly articulating recommendations, trade-offs, and implications of customer experience initiatives.
Requirements

Skills and Qualifications

  • Advanced analytics skills or SQL
  • Strong communication and stakeholder management skills
  • Comfort with ambiguity and vague problem-solving
  • Curiosity, a growth mindset, and willingness to learn in a fast-paced environment

Preferred Qualifications

  • Proven ability to synthesise complex data into clear, actionable insights that influence business decisions
  • Experience with hypothesis testing
  • Familiarity with dashboard or data visualisation tools to communicate insights effectively